Julia Trumble
@juliatrumble
Customer service and operations leader with 10+ years driving sales, coaching teams, and improving guest experiences.
What I'm looking for
I’m a results-driven customer service and operations leader with 10+ years across retail, hospitality, logistics, and sales. I’ve earned rapid promotions by delivering operational excellence, strengthening customer relationships, and developing high-performing teams.
Most recently, I supported a luxury wellness retreat by coaching front desk staff, driving membership and retail revenue, and coordinating scheduling to ensure smooth guest experiences. Earlier, at Amazon and in retail roles, I led high-volume receiving and inventory accuracy, mentored teammates, and handled urgent, cross-department requests—skills I bring to every operation.
Experience
Work history, roles, and key accomplishments
Assistant Retreat Director
Massage Heights
Apr 2024 - Present (2 years 2 months)
Promoted twice within one year for leadership, performance, and sales results while supporting daily operations of a luxury wellness retreat. Led front desk coaching for membership enrollment, guest service standards, and handled service recovery to maintain high satisfaction.
Cashier
Mathis Home
Dec 2024 - Feb 2025 (2 months)
Processed furniture purchase transactions accurately while delivering strong customer service. Balanced cash drawers daily and supported office organization and inventory replenishment of operational supplies.
Receptionist
Eco Smog
Jun 2024 - Nov 2024 (5 months)
Managed customer check-in and guided vehicle registration requirements while ensuring fast, accurate processing of registration transactions. Educated customers on inspection results and required repairs and maintained office organization and administrative support.
Managed product inventory, merchandising, and store presentation across multiple retail locations. Forecasted inventory needs, placed product orders, processed credits and adjustments, mentored new team members, and maintained strong relationships with store receivers and management.
Managed inventory replenishment and receiving operations for a high-volume fulfillment center supporting 100,000+ customer orders daily. Conducted cycle counts and inventory audits using Microsoft Excel, verified vendor shipments, operated electric stand-up forklifts, and coordinated urgent supply requests across departments.
Managed store closing operations and supervised team members during shifts, including drive-thru operations and cash handling. Coached employees on operational procedures and customer service, resolved customer issues, and maintained cleanliness, food safety, and compliance standards.
Education
Degrees, certifications, and relevant coursework
Julia hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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