Julia Seotloadi

I’m a results-driven Sales Support and Customer/Technical Support Specialist with 5+ years of experience supporting U.S.-based clients across eCommerce, financial services, and technical environments. I’m known for managing high-volume customer interactions while keeping CRM data accurate and up to date.

In fully remote, fast-paced work, I’ve delivered multichannel support (phone, email, chat) and handled escalations professionally. At iContact BPO (Zwilling USA), I managed case updates and customer records within Salesforce and SAP, achieving 80%+ first-contact resolution and 95%+ customer satisfaction while exceeding KPIs by 15–20%.

Earlier, as a Customer Service / Technical Support Agent for the Merchants SA (USA Campaign), I provided technical troubleshooting for U.S. customers—resolving device and connectivity issues step-by-step and documenting interactions accurately in CRM systems. I also explained technical concepts in simple terms to keep customers confident and moving forward.

My sales-support background strengthens how I partner with teams: I’ve qualified leads, coordinated appointments, and improved booking and conversion rates. As an Appointment Setter (Quorum, Remote), I maintained accurate CRM records of leads, interactions, and appointments, collaborated on smooth lead handoff, and met or exceeded weekly targets.