Princess Kumalo
@princesskumalo
Client-focused customer service consultant experienced in financial services and CRM systems.
South AfricaWhat I'm looking for
I am a client-focused and detail-oriented Customer Service Consultant with hands-on experience in financial services, technical support, and quality assurance. I consistently manage high-volume client queries while maintaining accuracy in account updates and financial calculations.
At Telesure I interpret policy schedules, premiums, excesses, and settlement processes while investigating and resolving account discrepancies in collaboration with internal teams. I ensure CRM accuracy and maintain service-level performance targets.
Previously, I provided digital customer support via Zendesk and CRM systems at Quantanite, troubleshooting account and system issues, documenting cases thoroughly, and meeting performance KPIs. As a Quality Assurance Analyst, I assessed customer interactions for compliance and recommended process improvements using Zendesk and Salesforce.
My strengths include analytical thinking, compliance awareness, stakeholder communication, and process adherence. I leverage tools like Salesforce, Zendesk, Slack, and Google Workspace to deliver efficient, customer-centric solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Consultant
Telesure
Nov 2024 - Present (1 year 4 months)
Manage high-volume inbound financial and policy-related queries, interpreting policy schedules and settlement processes while ensuring CRM account accuracy and meeting service-level targets.
Technical Support Agent
Quantanite
Jan 2023 - Oct 2024 (1 year 9 months)
Provided digital customer support and troubleshooting via Zendesk and CRM systems, maintained detailed case documentation, and met performance KPIs in a fast-paced environment.
Quality Assurance Analyst
CCI
May 2022 - Dec 2022 (7 months)
Assessed customer interactions for compliance and service quality, identified recurring issues, and recommended process improvements using Zendesk and Salesforce data.
Data Capturer
Statistics South Africa
Jan 2022 - Apr 2022 (3 months)
Captured and reconciled financial and demographic data with high accuracy, ensuring data integrity and attention to detail for statistical reporting.
Education
Degrees, certifications, and relevant coursework
Ekurhuleni East TVET College
Certificate, Mechanical Engineering
2019 - 2019
Completed a Mechanical Engineering program at Ekurhuleni East TVET College in 2019 focusing on practical and technical engineering skills.
Geluksdal Secondary School
Matric (National Senior Certificate), General Education and Training
2018 - 2018
Completed Matric (National Senior Certificate) at Geluksdal Secondary School in 2018.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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