Princess Kumalo

I am a client-focused and detail-oriented Customer Service Consultant with hands-on experience in financial services, technical support, and quality assurance. I consistently manage high-volume client queries while maintaining accuracy in account updates and financial calculations.

At Telesure I interpret policy schedules, premiums, excesses, and settlement processes while investigating and resolving account discrepancies in collaboration with internal teams. I ensure CRM accuracy and maintain service-level performance targets.

Previously, I provided digital customer support via Zendesk and CRM systems at Quantanite, troubleshooting account and system issues, documenting cases thoroughly, and meeting performance KPIs. As a Quality Assurance Analyst, I assessed customer interactions for compliance and recommended process improvements using Zendesk and Salesforce.

My strengths include analytical thinking, compliance awareness, stakeholder communication, and process adherence. I leverage tools like Salesforce, Zendesk, Slack, and Google Workspace to deliver efficient, customer-centric solutions.