Looking for a job

Jose Augusto Alves Fernandes

@joseaugustoalvesfern

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I solve customer, operational, and systems issues across back-office, service, and administrative teams.

Brazil

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What I'm looking for

I'm seeking opportunities in administrative, commercial, financial, back-office, or customer success roles where I can use technology, solve operational issues, and deliver excellent customer service.

At RD Saúde, I support pharmacies across Brazil by resolving order and internal-system issues, managing spreadsheets, and using ServiceNow to help meet SLAs and customer satisfaction goals.

I've also handled vehicle warranty activation and diagnostics at Kavak, coordinating with repair shops and customers through tools including Jira, Argos, NetSuite, Aircall, Vono, Slack, and Google Workspace.

My background spans bilingual customer support for Uber, Hertz, Decolar, and EMC, where I translated between Portuguese and English, supported technical resources, processed refunds, and helped customers navigate services.

I've worked across administration, insurance, banking, production, and AI chatbot support. I bring advanced English, practical CRM and spreadsheet experience, and a focus on solving problems efficiently.

Experience

Work history, roles, and key accomplishments

Analista Back Office

RD Saúde (Resultados Digitais)

Oct 2022 - Jan 2026 (3 years 3 months)

Provided back-office support to pharmacies across Brazil, resolving issues related to orders and internal systems. Managed spreadsheets and used CRMs such as ServiceNow, contributing to customer satisfaction and SLA compliance.

ServiceNow Microsoft Teams Spreadsheets Back Office Customer Support SLA Management