llaugusto Fernandess
@llaugustofernandess
I deliver customer-focused back-office, administrative, and commercial support using digital tools.
BrazilWhat I'm looking for
At RD (Resultados Digitais), I support pharmacies across Brazil by resolving order and internal-system issues, managing spreadsheets and CRM workflows, and helping maintain customer satisfaction and SLA adherence.
I've also handled vehicle warranty processes at Kavak.com, bilingual customer support for Uber and Hertz, and AI chatbot support for Lausanne Business Solutions. My work combines customer communication, diagnostics analysis, reporting, process coordination, and tools including ServiceNow, Zendesk, Jira, NetSuite, Google Workspace, Slack, and Microsoft Teams.
Across administrative, financial, insurance, banking, and service operations, I've built international experience in Brazil, the United States, and Japan, with advanced English and a practical focus on solving problems efficiently.
Experience
Work history, roles, and key accomplishments
Analyst Back Office
RD (Resultados Digitais)
Oct 2022 - Present (3 years 10 months)
Supported pharmacies across Brazil, resolving issues related to orders and internal systems. Managed spreadsheets and worked with CRMs such as ServiceNow, using Microsoft Teams for efficient operations.
LinkedIn Profile
Profile on LinkedIn, the world's largest professional network.
Education
Degrees, certifications, and relevant coursework
UNIFEI
Bachelor of Business Administration, Business Administration
1996 - 1998
Activities and societies: Team company project awarded best performance.
Pursued a degree in Business Administration, participating in a team project that was awarded best performance.
Oswaldo Cruz
Technician, Business Administration
Completed a technical program in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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