At University of the Arts London, I coordinate digital learning technology and programme delivery across pre-sessional programmes supporting 1,000+ students and 80+ academic staff. I introduced a structured onboarding process that improved technology readiness by 30%.
I also redesigned guidance and processes in response to staff feedback and support data, reducing reported technical issues by 40%. In my current role, I coordinate testing, user support and work across academic, operational and technology stakeholders.
Previously, I designed digital learning content at London College of Fashion, UAL, and developed reusable templates that reduced course development time by 30%. My experience also includes customer account management at Too Faced Cosmetics and UX research and design projects involving user research, usability testing, wireframes and prototypes.
