Catia Moreira
@catiamoreira
Customer-success and digital engagement specialist with branding and UI/UX design experience.
United KingdomWhat I'm looking for
I am a creatively driven customer-success and digital engagement professional with over three years' experience across social media management, customer support, and digital branding. I combine empathy for customers with design thinking to improve digital experiences and retention.
In client-facing roles I have managed social media customer service, resolved complex issues, and reported on customer sentiment to inform improvements. I bring strong written communication, process orientation, and the ability to remain calm under pressure.
As an on-site coordinator I lead recruitment, onboarding, compliance training, and workforce administration while supporting payroll and client relationships. I contribute translation support and help train new team members to ensure consistent delivery of service.
I have hands-on design experience as a production artist using Adobe Creative Cloud and am studying UX, analytics, and content marketing while building an online portfolio. I am ready to bring creativity, problem-solving, and leadership to roles in Customer Success, Digital Engagement, Social Media, or Graphic Design.
Experience
Work history, roles, and key accomplishments
On-site Coordinator
Gap Personnel
Mar 2025 - Present (1 year 3 months)
Manage recruitment, onboarding, and welfare for site workers, maintain workforce records and payroll inputs, and ensure compliance with health & safety and client policies while supporting client relationships.
Customer Service Advisor
National Express Ltd
Oct 2022 - Feb 2025 (2 years 4 months)
Provided social media customer support across platforms, resolved ticketing and service issues within SLAs, and reported customer sentiment to inform process improvements.
Production Artist
Tuckey Print Ltd
May 2022 - Jul 2022 (2 months)
Prepared and optimized artwork for print production, managed digital asset catalogs, and liaised with clients to ensure print quality and specifications were met.
Customer Advisor
SSGC Ltd
Oct 2020 - Apr 2022 (1 year 6 months)
Facilitated patient registration and testing operations at a COVID centre, managed queues and samples, and enforced safety protocols to maintain efficient site operations.
Shift Manager
Five Guys Europe
May 2019 - Oct 2020 (1 year 5 months)
Led store operations and staff in absence of the General Manager, managed inventory and financial controls, and trained and coached crew to meet service and hygiene standards.
Education
Degrees, certifications, and relevant coursework
Birmingham City University
Bachelor's degree, Graphic Communications
2018 - 2020
Completed a Bachelor's degree in Graphic Communications focusing on design and visual communication for print and digital media.
University of Bedfordshire
Bachelor’s Degree, Advertising Design / Graphic Design
2015 - 2016
Attended Bachelor's studies in Advertising Design / Graphic Design with coursework in advertising, branding, and visual design.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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