Open to opportunities

Catia Moreira

@catiamoreira

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Customer-success and digital engagement specialist with branding and UI/UX design experience.

United Kingdom

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What I'm looking for

I seek a role combining customer success and digital engagement with opportunities to apply branding/UI skills, mentor teammates, and grow in UX and analytics.

I am a creatively driven customer-success and digital engagement professional with over three years' experience across social media management, customer support, and digital branding. I combine empathy for customers with design thinking to improve digital experiences and retention.

In client-facing roles I have managed social media customer service, resolved complex issues, and reported on customer sentiment to inform improvements. I bring strong written communication, process orientation, and the ability to remain calm under pressure.

As an on-site coordinator I lead recruitment, onboarding, compliance training, and workforce administration while supporting payroll and client relationships. I contribute translation support and help train new team members to ensure consistent delivery of service.

I have hands-on design experience as a production artist using Adobe Creative Cloud and am studying UX, analytics, and content marketing while building an online portfolio. I am ready to bring creativity, problem-solving, and leadership to roles in Customer Success, Digital Engagement, Social Media, or Graphic Design.

Experience

Work history, roles, and key accomplishments

Current

On-site Coordinator

Current

Gap Personnel

Mar 2025 - Present (11 months)

Manage recruitment, onboarding, and welfare for site workers, maintain workforce records and payroll inputs, and ensure compliance with health & safety and client policies while supporting client relationships.

Recruitment Onboarding Workforce Planning Tineware Excel Compliance

Customer Service Advisor

National Express Ltd

Oct 2022 - Feb 2025 (2 years 4 months)

Provided social media customer support across platforms, resolved ticketing and service issues within SLAs, and reported customer sentiment to inform process improvements.

Social Media Support Customer Service Twitter Facebook Instagram Reporting

Production Artist

Tuckey Print Ltd

May 2022 - Jul 2022 (2 months)

Prepared and optimized artwork for print production, managed digital asset catalogs, and liaised with clients to ensure print quality and specifications were met.

Adobe Photoshop Illustrator InDesign Prepress Color Separation Asset Management

Customer Advisor

SSGC Ltd

Oct 2020 - Apr 2022 (1 year 6 months)

Facilitated patient registration and testing operations at a COVID centre, managed queues and samples, and enforced safety protocols to maintain efficient site operations.

Patient Support Registration Queue Management Health & Safety Operations

Shift Manager

Five Guys Europe

May 2019 - Oct 2020 (1 year 5 months)

Led store operations and staff in absence of the General Manager, managed inventory and financial controls, and trained and coached crew to meet service and hygiene standards.