At The Diocese of Guildford, I led the development and launch of the Diocese’s Virtual Learning Environment, configuring Moodle to meet organisational learning requirements.
I manage the platform’s structure, courses, resources and user access, and resolve issues to support its day-to-day operation. I’ve also developed user guides and delivered training sessions to help staff and learners use the VLE.
At Kaplan Open Learning, I supported academic quality assurance and maintained student records and CRM data. I used Corazon CRM, SharePoint, Microsoft Teams and Excel to support administrative workflows, reporting and audits.
At Taylor & Francis, I provided first-line support for digital publishing and submission platforms, troubleshooting issues and guiding users. Earlier, at UCFB, I coordinated student engagement initiatives and analysed feedback to identify areas for improvement.
