Open to opportunities

Juliana Lima

@julianalima

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Customer-focused account & customer success specialist with multilingual skills.

Bulgaria

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What I'm looking for

I seek customer-facing roles where I can combine account management, onboarding, and training to drive customer outcomes in a collaborative, growth-minded company.

I am a Brazilian native living in Sofia since July 2020 with a diverse background in customer-facing roles, sales, music production, and entrepreneurship. I have founded and run small businesses, managed cultural projects in partnership with the Brazilian Embassy in Beijing, and produced music and weekly podcasts as a resident DJ and producer.

My professional experience includes technical customer support, VOIP implementations advisory, and account management and customer success for LinkedIn solutions, where I handled large account portfolios, delivered training, and optimized hiring tools and employer branding for mid-market and SMB clients across multiple countries.

I bring strong multilingual communication (Portuguese and English), hands-on experience onboarding and training executives and IT admins, and a demonstrated ability to combine creativity and operational discipline to drive customer outcomes and grow engagements.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Concentrix (on behalf of LinkedIn)

Oct 2024 - Present (1 year 8 months)

Managed Tier‑3 mid‑market B2B accounts across US, Brazil, and Portugal; delivered tailored training, optimized hiring tools and employer branding, and ensured successful onboarding.

& Customer Success Account Management Training Delivery Employer Branding Onboarding Stakeholder Management Cross‑Regional Support

Current

Resident DJ & Producer

Current

Reckoning Records

Dec 2020 - Present (5 years 6 months)

Produce weekly electronic music podcasts, manage artist bookings and recordings, and execute digital marketing to grow audience engagement.

Music Production DJing Podcasting Event Promotion Digital Marketing Audio Editing

Current

Founder

Current

Dancing Kitchen

Jul 2020 - Present (5 years 11 months)

Founded and operate an online shop selling freshly made Brazilian delicacies, managing production, e‑commerce, and social media marketing since launch.

entrepreneurship Food Production Social Media Marketing Customer Service order fulfillment Small Business Management

Account Executive

Concentrix (on behalf of LinkedIn)

Oct 2023 - Aug 2024 (10 months)

Managed 1000+ SMB Portuguese‑market accounts, conducted market research and lead generation, and presented solutions to CEOs and HR managers to drive hiring product adoption.

Presentation Account Management Sales Lead Generation Market Research CRM Presentations B2B Sales Client Onboarding

Implementations Advisor

Foundever

Nov 2021 - Oct 2023 (1 year 11 months)

Delivered remote VOIP phone system implementations, provisioned desk phones, and trained CEOs and IT admins on portal configuration and call routing.

VoIP System Implementation Technical Training Client Onboarding Remote Support

Technical Customer Support

Sitel HMD

May 2021 - Nov 2021 (6 months)

Provided technical support in Portuguese and English via email and chat, troubleshooting mobile hardware issues for Nokia customers and ensuring timely resolution.

Technical Support Customer Service Troubleshooting Email Support Chat Support Multilingual Communication Hardware

Freelancer & Entrepreneur

Independent

Jan 2006 - Jan 2020 (14 years)

Worked internationally as a fashion model, DJ, music producer, promoter and artist manager across Thailand, Philippines and China, running cultural events and partnerships.

DJing Music Production Artist Promotion Event Management Social Media