Nikolay Cherkezov

- Administered Salesforce CRM operations, encompassing user lifecycle management, data governance, and system configuration.
- Directed application support and QA for the REDOne app, including UAT execution via JIRA and equipment database management.
- Led cross-functional coordination for system updates, regional sales alignment, and indirect order processing.

- Assisted UK and German-speaking clients in resolving technical and account issues.
- Mentored new reps to ensure successful integration into the team and their duties.

- Assisted UK and German-speaking clients in resolving technical and account issues.
- Mentored new reps to ensure successful integration into the team and their duties.
- Streamlined workflow through additional tasks to enhance the efficiency of team members.

- Led the recording and editing of Voice-over and Lip-sync projects with actors.
- Mixed multiple company tasks to successful completion.
- Set up audio equipment for each project.
- Updated internal database with completed projects.
- Obtained Sound Engineering Certifications.

- Handled audio engineering duties for Toxity Group including mic placements and project preparations.
- Participated in recording sessions and assisted with editing/mixing.
- Contributed to a range of projects through sound engineering expertise.

- Real-time mixing during different TV-Shows.
- Recording and mixing different TV-Formats.
- Recording and еditing Voice-overs.

- Assisted international customers with setup, installation and troubleshooting of technical devices.
- Responded to inquiries from UK and German clientele, providing accurate solutions in a timely manner.
- Cultivated relationships with customers to help promote further business opportunities.

- Managed international student, teacher and partner business relations.
- Conducted research into various fields.
- Created and managed all project documentation.
- Serviced hardware and software systems for optimal performance.
- Led coordination of initiatives among teammates.

- Assisted in the development and implementation of a customer satisfaction indexing program for Mercedes-Benz Passenger Cars.
- Entered customer feedback data into analysis software to identify key drivers of customer satisfaction.
- Prepared presentations highlighting trends and actionable insights, derived from findings.

German language school education.