James Hardie

Leads a complex multi-site operation supporting over £13 million in annual beverage revenue and managing an £8 million procurement budget across up to 135 outlets. Drives business transformation and continuous improvement, delivering projects that generated over £200,000 in recurring annual savings and reduced stock shrinkage by 4%.

Led the deployment of workforce management systems across multiple business sectors, coordinating implementation activities from planning through to successful go-live. Managed stakeholder engagement, business readiness, and change adoption, ensuring projects were delivered on time with minimal operational disruption.

Led the day-to-day operation of a Government COVID-19 testing site during the national pandemic response, managing multidisciplinary teams in a highly regulated, safety-critical environment. Responsible for workforce planning, resource allocation, logistics, health and safety, regulatory compliance, and service delivery.

Led the retail food and beverage operation at Ascot Racecourse with full accountability for commercial performance, operational delivery, and profit and loss across multiple outlets. Developed retail pricing strategies, managed budgets and forecasts, and produced reporting to support strategic decision-making.

Managed retail operations across The O2 Arena while leading business transformation and commercial improvement initiatives. Played a key role in a £4.5 million venue transformation programme, producing commercial reporting and introducing innovations that delivered a 10.2% uplift against budget.

Managed the mobilisation and implementation of new catering contracts and major business change projects across the UK and Ireland. Developed mobilisation plans, coordinated cross-functional workstreams, and conducted internal operational audits to ensure successful project delivery.