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Juliana Ejembi

@julianaejembi

Customer support specialist with retail customer service experience, handling product complaints, recommending solutions, and following up with customers.

Nigeria

Message

What I'm looking for

I’m seeking a remote Customer Support Specialist or Customer Service Representative position where I can contribute to positive customer experiences and effective problem resolution.

At a cosmetics retail store in Abuja, I responded to customer enquiries, explained products, and recommended suitable options based on individual needs.

I helped customers resolve product-related complaints and escalated refund, exchange, and replacement requests to the manager for approval. I also followed up on customer experiences and received positive feedback.

At the University of Jos, I communicate class updates, coordinate activities, and relay students’ questions and concerns to lecturers. I’ve completed IT support and customer support training, with hands-on practice using Freshdesk and Zendesk.

Experience

Work history, roles, and key accomplishments

Current

Course Representative

Current

University of Jos

Nov 2024 - Present (2 years)

Communicated class announcements, coordinated class activities, and relayed student concerns to lecturers. Supported clear communication and cooperation between students and faculty.

Communication Skills Coordination Complaint Handling Teamwork

Sales Representative

Cosmetics Retail Store

Jun 2023 - Nov 2025 (2 years 5 months)

Responded to customer enquiries, identified product-related complaints, and recommended suitable products. Escalated refund and exchange requests and followed up on customer satisfaction.

Customer enquiries handling Customer Complaint Handling Product Recommendations Issue escalation Customer Follow up Communication Skills