
Julia Mwiza
@juliamwiza
I manage customer orders, project records, and events with accurate, bilingual communication.
What I'm looking for
I've supported high-volume customer service at La Pâtisserie Royale in Kigali, processing more than 100 orders and sales enquiries daily across in-store, phone, and online channels.
I maintained accurate customer and sales records, supported inventory tracking and order fulfilment, and adapted recommendations for clients' event-planning and dietary needs.
At B.E.A.R. Architecture, I handled data entry, file management, document formatting, scheduling, and records management across architectural projects. I also supported the project manager's day-to-day administrative operations.
I'm currently studying International Relations at Asia Pacific University and bring fluent English and French communication, student leadership, and event coordination experience. I'm seeking an internship or entry-level opportunity in data entry, communications, policy, or project coordination.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
La Pâtisserie Royale
Jan 2025 - Aug 2025 (7 months)
Managed high-volume customer service operations, processing over 100+ orders and addressing sale enquiries daily across in-store, phone, and online platforms. Provided tailored product recommendations and maintained accurate records of customer interactions and sales transactions.
Data Entry Specialist
B.E.A.R. Architecture
Jun 2024 - Dec 2024 (6 months)
Executed systematic data entry and file management tasks across architectural projects, ensuring accuracy and timeliness. Supported the project manager with administrative operations and gained hands-on experience with document formatting, scheduling, and records management.
Education
Degrees, certifications, and relevant coursework
Asia Pacific University (APU)
Bachelor of Arts (Honours), International Relations
2025 -
Pursuing a Bachelor of Arts (Honours) in International Relations, ongoing since September 2025.
Mother Mary International School
GCE AS and A Levels, General Studies
2022 - 2024
Completed GCE AS and A Levels with subjects including Economics, Business, and Geography.
Nu Vision High School
IGCSE, General Studies
2020 - 2022
Completed the International General Certificate of Secondary Education (IGCSE) with 8 qualifications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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