Open to opportunities

Julia Hillis

@juliahillis

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Customer-focused Lab Technician and Phlebotomist delivering accurate, compassionate care in fast-paced environments.

Canada

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What I'm looking for

I’m looking for a client-focused role where I can deliver accurate, compassionate service, handle scheduling and documentation efficiently, and use my strong communication and organization skills to support a smooth patient or customer experience.

I’m a customer-focused Lab Technician with over five years of experience delivering high-quality service in fast-paced, client-facing environments. I’m known for handling inquiries across multiple channels, process payments accurately, and maintain detailed records with professionalism.

In my current role as a Mobile PatientLab Technician at LifeLabs, I travel independently to client homes, managing schedules and appointments efficiently. I deliver professional, client-focused service, maintain accuracy and attention to detail in documentation and procedures, and build trust and rapport quickly in one-on-one settings.

Previously, I worked as a Lab Patient Technician/Phlebotomist at LifeLabs, providing high-level customer service while managing multiple client interactions. I communicated clearly with clients to ensure a smooth and positive experience, with strong attention to detail when handling sensitive information.

I also bring broad administrative and communications experience, including Clerk work at LifeLabs (client inquiries, bookings, scheduling, payments, and accurate records) and Social Media Manager & Office Assistant experience at Ken’s Crane Service Ltd. My background in guest-facing roles aboard cruise ships and Disney Cruise Line strengthened my conflict resolution, organization, and ability to deliver exceptional experiences under pressure.

Experience

Work history, roles, and key accomplishments

Current

Mobile PatientLab Technician

Current

Mobile PatientLab

Sep 2024 - Present (1 year 9 months)

Traveled independently to client homes, managing schedules and appointments to deliver professional, client-focused service. Maintained accurate documentation and built trust through clear communication and rapport in one-on-one settings.

Client Scheduling Customer Relationship Management Attention To Detail Communication

Lab Patient Technician/Phlebotomist

LifeLabs

Jan 2023 - Sep 2024 (1 year 8 months)

Provided high-level customer service while managing multiple client interactions with strong attention to detail for sensitive information. Communicated clearly with clients to ensure a smooth and positive experience.

Customer Service Patient Communication Attention To Detail Phlebotomy Record keeping Conflict Resolution

Social Media Manager & Office Assistant

Ken’s Crane Service Ltd.

Nov 2019 - Jan 2023 (3 years 2 months)

Managed social media platforms and created engaging content to support brand presence. Provided administrative and financial support while communicating with clients professionally.

Social Media Management Content Creation Administrative Support Financial administration Client Communication Microsoft Office

Lab Clerk

LifeLabs

Oct 2021 - Apr 2022 (6 months)

Handled client inquiries, bookings, and scheduling in a fast-paced environment while ensuring a consistent customer experience. Processed payments and maintained accurate records through phone and in-person interactions.

Client Inquiries Scheduling Payments Processing Record keeping Customer Service Data Entry

Teen Leader & Youth Counsellor

Carnival Cruise Line

Sep 2018 - Apr 2020 (1 year 7 months)

Delivered exceptional guest experiences for families onboard cruise ships by building relationships and supporting repeat engagement. Managed activities and resolved guest concerns in a fast-paced environment while supporting cruise operations expectations.

Youth Counseling Guest Relations Conflict Resolution Customer Experience Team Support Communication

Youth Activities Counsellor

Disney Cruise Line

Jun 2015 - Oct 2016 (1 year 4 months)

Provided high-quality guest experiences for children and families while ensuring safety, organization, and exceptional service delivery. Supported VIP guests’ children and contributed to team operations while aligning with Disney standards and guest expectations.

Safety Compliance Organizational Skills Guest Relations Customer Experience Team Leadership Communication