JNJuhi Narkar
@juhinarkar
Customer-centric technical support professional with 7+ years in IT and CRM.
IndiaWhat I'm looking for
I am a customer-centric technical support professional with 7+ years' experience across IT services, CRM, middleware support, and customer operations, delivering 24×7 production support, incident resolution, and high CSAT for enterprise clients. I have strong L1/L2 troubleshooting, server administration, ticketing tool expertise, and stakeholder communication skills.
After a planned maternity break, I return fully upskilled and ready to contribute immediately, with hands-on experience in Apache, Tomcat, WebLogic, JBoss, IIS, SSL/SSO, Linux/Solaris/Windows server environments, CRM operations, and training—backed by recognitions like spot awards and multiple client appreciations.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Anveya Pvt Ltd
May 2022 - Aug 2023 (1 year 3 months)
Delivered end-to-end enterprise customer support, managed incidents and escalations within SLA, and maintained high CSAT for critical production issues.
Business Development Manager
Hi-Tech
May 2019 - Mar 2020 (10 months)
Managed client relationships and sales coordination, prepared proposals and follow-ups that supported business growth and customer retention.
Managed service desk operations and supported enterprise clients, handled ticketing and client communications to ensure service continuity.
ATProvided L1/L2 middleware and web application support, performed server/application deployments and SSL/SSO configurations, and supported Linux, Solaris, and Windows environments.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Science, Customer Relationship Management
Grade: First Class
Completed Bachelor of Science (B.Sc.) in CRM (Customer Relationship Management) with First Class from the University of Mumbai.
Maharashtra State Board
HSC, General (Higher Secondary)
Grade: Distinction
Completed Higher Secondary Certificate (HSC) from the Maharashtra State Board with distinction.
Maharashtra State Board
SSC, General (Secondary)
Grade: Distinction
Completed Secondary School Certificate (SSC) from the Maharashtra State Board with distinction.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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