I am open to opportunities where I can contribute my skills, grow professionally, and make a meaningful impact. I am looking for a supportive and collaborative work environment that values dedication, learning, and professional development. I am particularly interested in roles that offer opportunities to take on new challenges and build long-term career growth
JS
Looking for a job
Judith Sibisi
@judithsibisi
Experienced Technical Support Engineer with hands-on experience supporting UK and US customers in broadband, VoIP and software environments. Skilled i
South AfricaWhat I'm looking for
Technical Support Engineer with experience supporting UK and US customers across broadband, VoIP, and software environments. I specialise in Level 2 troubleshooting, broadband diagnostics, VoIP onboarding, router configuration, remote technical support, and customer issue resolution. I enjoy solving technical problems, improving customer experiences, and working in fast-paced environments where I can make a real impact. I have experience providing support via phone, email, and live chat while managing multiple priorities and maintaining high customer satisfaction. I am currently seeking a new opportunity in Cape Town, preferably in a hybrid or remote environment, where I can continue growing my technical career and contribute to a collaborative team.
Experience
Work history, roles, and key accomplishments
Current
Installed and supported Korbitec Gateway and RefCheck software.
• Guided users, resolved technical issues and ensured successful software usage.
BO
Current
Technical Support Engineer
B Online
Provide Level 2 support for broadband and VoIP services, troubleshooting routers, Wi-Fi, connectivity and voice issues. Support customers via phone, email and live chat, and assist with onboarding, provisioning and account activation.
Education
Degrees, certifications, and relevant coursework
NC
Northlink College
Diploma in Business Management, Business Management
2019 - 2021
Completed a Diploma in Business Management at Northlink College from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Salary expectations
17k-20k ZAR
Job categories
Technical Support RepresentativeTechnical Support ConsultantCustomer Support SpecialistIT Support SpecialistHelp Desk TechnicianNetwork Support SpecialistSupport EngineerSenior Technical Support EngineerLead Technical Support EngineerTechnical Support TechnicianCustomer Support EngineerService Support EngineerTechnical Support Engineering JobsProduct Support EngineerTechnical Customer Service Engineer
Skills
Customer ServiceCustomer SupportCustomer EmpathySystem TroubleshootingTechnical TroubleshootingComputer LiteracySalesTelecommunicationsEmail CommunicationCorporate CommunicationsSales TrainingCRM SystemsB2BB2CCorporate TrainerLevel 2 Technical SupportVoIP SupportCustomer OnboardingRemote DiagnosticsTicketing SystemsCRMEmail SupportLive ChatPhone SupportSoftware InstallationWindows SupportIncident ManagementAccount ActivationProvisioningWindows
Interested in hiring Judith?
You can contact Judith and 90k+ other talented remote workers on Himalayas.
Message JudithGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
