Open to opportunities

Judelkys Torres

@judelkystorres

Message

I am a detail-oriented insurance compliance and quality assurance professional.

United States

Message

What I'm looking for

I’m seeking a remote role in insurance compliance or quality assurance where I can apply regulatory knowledge, attention to detail, and revenue-cycle experience to improve processes and ensure accuracy while growing into expanded compliance responsibilities.

I am a motivated professional with hands-on experience in patient financial services and hospitality, focused on insurance processing, regulatory compliance, and quality assurance. At my current role I process insurance applications, maintain client account integrity, and support reporting and special projects to improve departmental efficiency.

Previously at W Miami, I improved guest satisfaction by 25%, trained and mentored over 30 hires, and generated $50K in upsell revenue while consistently exceeding brand standards. I am quick to learn, adaptable in remote environments, and committed to upholding accuracy and regulatory standards in insurance compliance and revenue-cycle operations.

Experience

Work history, roles, and key accomplishments

Current

Patient Financial Representative

Current

Hospital Outpatient Facility

May 2021 - Present (4 years 6 months)

Processed insurance applications and policy renewals while maintaining client account integrity and regulatory compliance; supported monthly reporting and special projects to improve departmental efficiency.

CPT Insurance Processing Compliance Data Entry Customer Service Microsoft Office Collections Management

Guest Services Associate

W Miami

Oct 2010 - Jun 2021 (10 years 8 months)

Resolved guest issues and implemented service recovery strategies, increasing guest satisfaction by 25% and mentoring 30+ hires to reduce onboarding time by 40%; upsold premium services generating an additional $50K in annual revenue.