Juan User

I’m a Business Administration student at EAFIT University, focused on business strategy, management, operations, marketing, and organizational development. I bring a leadership mindset, strong problem-solving, and clear business communication to every customer-facing process.

In my roles, I’ve delivered personalized concierge and customer experience support at scale—serving approximately 10,000 international clients—and coordinating reservations, vendor follow-ups, and ad hoc assistance. I also coordinated logistical and operational processes for around 5,000 tourism experiences, executed customer requests with real-time support, and developed customized sales packages across budgets and itineraries, consistently maintaining a positive experience even in high-pressure situations.