Juan User
@juanuser10
Bilingual customer experience and operations specialist delivering concierge-level service for international clients.
What I'm looking for
I’m a Business Administration student at EAFIT University, focused on business strategy, management, operations, marketing, and organizational development. I bring a leadership mindset, strong problem-solving, and clear business communication to every customer-facing process.
In my roles, I’ve delivered personalized concierge and customer experience support at scale—serving approximately 10,000 international clients—and coordinating reservations, vendor follow-ups, and ad hoc assistance. I also coordinated logistical and operational processes for around 5,000 tourism experiences, executed customer requests with real-time support, and developed customized sales packages across budgets and itineraries, consistently maintaining a positive experience even in high-pressure situations.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Seadventures
Apr 2025 - May 2026 (1 year 1 month)
Delivered personalized concierge services to approximately 10,000 international clients, managing reservations, vendor follow-ups, and ad hoc support. Maintained constant communication with multidisciplinary teams to coordinate client activities.
Operations Director & Customer Success
We Travel Col
Jan 2022 - Mar 2025 (3 years 2 months)
Coordinated logistics and operational processes for approximately 5,000 tourism experiences, providing real-time customer request support. Developed customized sales packages (budgets and itineraries) and resolved high-pressure situations to ensure positive customer experiences.
Education
Degrees, certifications, and relevant coursework
EAFIT University
Business Administration
2018 -
Business Administration studies focused on business strategy, management, operations, marketing, and organizational development, with an emphasis on leadership, problem-solving, and business communication.
Availability
Location
Authorized to work in
Job categories
Skills
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