Open to opportunities

Jose Negrete

@josenegrete

Customer Service and Operations Specialist delivering seamless international client experiences with precision, logistics, and fast issue resolution.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own end-to-end client experience and operations—coordinating logistics, handling requests, and resolving issues quickly in a detail-driven, high-service environment.

I’m a Customer Service and Operations Specialist based in Bogotá, Colombia, with experience supporting international clients and coordinating service delivery. I focus on accuracy, timeliness, and client satisfaction—especially in fast-paced environments.

In my current role at Lean Solutions Group, I manage end-to-end client experience for international clients, coordinating meetings, travel, and logistics. I handle client requests and bookings, communicate with vendors (hotels, restaurants, transportation), resolve issues proactively, and maintain detailed records while managing multiple requests.

Previously, I supported HR operations at Nokia and handled employee lifecycle administration at Scotiabank GBS. I worked with systems including SAP, Oracle, ADP, and SuccessFactors, processing hiring, leave of absence, terminations, documentation, and compliance—strengthening my administrative rigor and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Concierge Specialist

Current

Lean Solutions Group

Apr 2024 - Present (2 years 2 months)

Manage end-to-end client experience for international clients, coordinating meetings, travel, and logistics. Handle client requests and bookings and coordinate with vendors to resolve issues and maintain accurate records.

Client Relations Logistics Coordination Vendor Management Scheduling Attention To Detail

HR Operations Specialist

Nokia

Jul 2019 - Sep 2022 (3 years 2 months)

Supported HR operations and administrative processes, managing employee lifecycle events including terminations, documentation, and compliance. Used SAP, Oracle, and ADP to handle internal requests and case management while contributing to process improvements.

HR Operations Employee Lifecycle SAP Oracle ADP Compliance Case Management Process Improvement Administrative Support

Employee Lifecycle Administrator

Scotiabank GBS

Oct 2018 - Jul 2019 (9 months)

Managed employee data and HR transactions in SuccessFactors to ensure accuracy and compliance. Processed hiring, leave of absence, and termination workflows, completing HR administrative tasks and documentation.

SuccessFactors Employee Transactions Hiring Workflows Leave Of Absence Terminations Compliance Administrative Accuracy Workflows

Customer Service Officer

Scotiabank GBS

Nov 2017 - Sep 2018 (10 months)

Provided customer support to Canadian banking clients in English, resolving inquiries while maintaining high service standards. Handled sensitive financial information with confidentiality and accuracy using email and ticketing processes.

Customer Service Client Communication Confidentiality Problem Solving Attention To Detail Multitasking