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Shakty Moreno

@shaktymoreno

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Assistant Manager at Mountain High Outfitters who trained new employees and supported store operations.

United States

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At Mountain High Outfitters, I completed daily sales reports in Excel, trained new employees, and helped manage store operations, including staff coordination, inventory, orders, and expenses. I also interviewed candidates and shared hiring recommendations with the General Manager.

At Lava 24 Fitness, I supported club operations, membership sales, and employee onboarding. I prepared sales and financial reports and managed inventory and supply orders.

Experience

Work history, roles, and key accomplishments

Hospitality F&B

Restaurant

Jan 2026 - Sep 2026 (8 months)

Provided attentive, professional customer service by anticipating guest needs and responding promptly to requests. Greeted and accommodated guests while creating positive experiences from the first interaction.

Customer Service Guest Relations Front of house operations Communication Skills

Assistant Manager

Mountain High Outfitters

Oct 2025 - Sep 2026 (11 months)

Completed daily sales reports in Excel and checked that the figures matched store records. Trained new employees on clothing products, customer service, cash handling, and safety procedures.

Excel Sales Reporting Corporate Trainer Customer Service Cash Handling Safety Procedures Inventory Management Staff Coordination Interviewing

Assistant Manager

Lava 24 Fitness

Mar 2023 - May 2025 (2 years 2 months)

Supported daily club operations, customer service, staff coordination, and membership sales. Gave facility tours, demonstrated equipment, and explained available fitness activities and services.

Customer Service Staff Coordination Membership Sales Inventory Management Corporate Trainer Payroll Sales Reporting Social Media Marketing

Team Member

Acima Credit Leasing Company

Jul 2022 - Feb 2023 (7 months)

Guided team members through complex processing issues and investigated discrepancies using cost-analysis data. Reviewed applications for completeness, accuracy, and consistency with applicable requirements.

Cost Analysis Application Review problem resolution Customer Service

Authorized Officer

International Educational Exchange

Sep 2021 - Jan 2022 (4 months)

Performed administrative and visa-processing duties, including maintaining records and preparing activity reports. Maintained documentation including passports, photographs, and other required records.

Administrative Support Record keeping Visa Processing Documentation