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Juan pablo portillo gali

@juanpabloportillogal

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Technical Support Specialist at Avature who investigated platform issues and documented cases for development teams.

Argentina

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At Avature, I investigated client-reported platform issues, reproduced them in test environments, and documented findings for development teams.

I worked with clients to gather details and identify root causes, then escalated complex cases with technical documentation to support analysis and resolution.

At Pierpoint International LLC and Crew4me, I provided remote IT support and incident management. I also administered Microsoft 365, Teams, and Outlook for internal users.

I'm currently exploring AI hands-on through a personal project using AI coding tools. I'm also building my knowledge through the Google Cloud Cybersecurity Certificate and Anthropic Academy courses.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

Avature

Jul 2023 - Aug 2026 (3 years 1 month)

Served as liaison between clients and internal teams, resolving platform issues and documenting findings. Escalated complex cases to development with detailed technical documentation.

Avature Gitlab Zoiper FileZilla Codex Claude ChatGpt Incident Management Root Cause Analysis Client Communication Bilingual Support

IT Support Analyst

Pierpoint International LLC

Mar 2022 - Mar 2023 (1 year)

Provided end-user technical support and incident management using Zoho Ticketing and Zoho Voice. Administered Microsoft 365, Teams, and Outlook for internal users.

Zoho Ticketing System Zoho Voice Microsoft 365 Microsoft Teams Outlook Connectwise FortiClient

IT Support Analyst

Crew4me

Feb 2019 - Feb 2022 (3 years)

Logged and resolved support tickets using the GLPI system. Handled voice support through Microsip Voice and managed Microsoft 365, Teams, and Outlook administration.

GLPI MicroSIP Microsoft 365 Microsoft Teams Outlook