Ailen Paez
@ailenpaez
IT Support Assistant at Código Facilito, resolving platform incidents and tracking them through to resolution.
ArgentinaWhat I'm looking for
At Código Facilito, I handle technical and functional incidents reported by users of the educational platform. I register, track, and prioritize tickets, and document incidents and test cases through to resolution.
I also escalate complex cases to development teams and collaborate using agile methods. I’m studying Software Development and have additional training in manual QA, relational databases, and backend development.
Experience
Work history, roles, and key accomplishments
Asistente de Soporte
Código Facilito
Jul 2024 - Present (2 years 3 months)
Provided technical and functional support to users of an educational platform, managing incident resolution and ticket tracking. Documented technical processes and test cases, escalating complex issues to development teams.
Sales / Customer Service
Varias empresas
Jan 2011 - Dec 2024 (13 years 11 months)
Handled customer service and technical inquiries, prioritizing urgency and impact. Managed post-sales support and commercial operations using CRM tools.
Mentora
Instituto San Ignacio Patagonia
Jan 2017 - Dec 2018 (1 year 11 months)
Provided academic support and resolved student queries. Monitored progress and prepared educational materials.
Education
Degrees, certifications, and relevant coursework
Talento Tech
Salesforce Developer, Salesforce Development
2026 -
Currently enrolled in the Salesforce Developer program, ongoing.
IFTS N.º 29
Tecnicatura en Desarrollo de Software, Software Development
2024 -
Pursuing a degree in Software Development, currently ongoing.
FCE UBA / Codeki
Desarrollo COBOL, COBOL Development
2025 - 2025
Completed a COBOL development course.
Coderhouse
QA Manual, Quality Assurance
2023 - 2023
Completed a QA Manual course.
Ada ITW
Backend Developer, Backend Development
2023 - 2024
Completed a Backend Developer program.
Instituto Pinos de Anchorena
Técnica en Laboratorio Dental, Dental Laboratory
2012 - 2014
Completed a technical degree in Dental Laboratory.
Availability
Location
ArgentinaAuthorized to work in
Social media
Job categories
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