CBCristian Burgat
@cristianburgat
IT engineer and team leader specializing in IT support and process improvement.
ArgentinaWhat I'm looking for
I am an IT engineer and team leader with hands-on experience in technical support, process documentation, and operations within customer-facing environments. I have led teams of 7+ members, managed help desk tools such as Freshdesk and Jira, and worked extensively with Microsoft 365, Active Directory, Salesforce, and collaboration platforms to resolve issues and improve workflows.
My background includes field and remote support, data entry and administrative operations, and project leadership for platform migrations and process development. I bring a practical, customer-focused approach, strong communication skills in Spanish and advanced English, and a track record of driving continuous improvement and knowledge transfer across teams.
Experience
Work history, roles, and key accomplishments
Team Leader
RedShelf
Jan 2025 - Present (10 months)
Led and supported a team of 7+ members for the RedShelf project, documented and developed processes, and improved workflow efficiency through regular reporting and hands-on guidance.
Sr. Specialist
Vitalndurce
Jan 2023 - Jun 2025 (2 years 5 months)
Processed customer purchase orders, handled inquiries and troubleshooting for bulk order systems, and collaborated across teams using Salesforce and queues to resolve issues and complete requests.
IT Technical Support
ADDOC
Jan 2021 - Jan 2023 (2 years)
Provided field and remote IT support including Active Directory, Microsoft 365, OS troubleshooting, hardware repairs and customer service, and managed help desk systems.
Administrative Data Entry
Reconocimientos Médicos Docentes
Jan 2017 - Jan 2021 (4 years)
Performed medical license data entry and general administrative tasks while maintaining accurate documentation and providing customer service.
Education
Degrees, certifications, and relevant coursework
UJUniversidad Nacional Arturo Jauretche
Informatics Engineering
2015 -
In progress Informatics Engineering studies at Universidad Nacional Arturo Jauretche beginning in 2015.
Instituto Thomas Edison
Secondary diploma (orientation in administration and management), Administration and Management
2011 - 2012
Completed a secondary-level bachelor program with orientation in administration and management at Instituto Thomas Edison from 2011 to 2012.
Instituto Dicken
PC repair technician, Computer Repair / IT Support
2008 - 2009
Completed a PC repair technician program at Instituto Dicken from 2008 to 2009.
UUUniversidad Tecnológica Nacional (UTN)
Course, Information Security
Completed an Informatic Security course at Universidad Tecnológica Nacional.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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