Open to opportunities

Precious Onwuchekwa

@preciousonwuchekwa

Front desk and customer service professional managing patient, banking, and hospitality operations with appointment scheduling and records.

Nigeria

Message

What I'm looking for

I want a role where I can own front desk/customer support, schedule appointments accurately, and keep confidential records organized across a fast-paced healthcare or service environment.

I’ve spent 8+ years handling front desk operations and customer enquiries across healthcare, banking, hospitality, and corporate environments. I’m the first point of contact for patients and visitors, keeping workflows organized while guiding people with accurate, timely information.

At UPTH Premium Hospital (2025–Present), I update and maintain confidential patient records in HMIS and EMR, and schedule/reschedule appointments using appointment scheduling software. I also manage daily administrative support with tools like Microsoft Outlook, Microsoft Word/Excel, Google Workspace, and office equipment.

Before that, I supported Access Bank Plc as Customer Service Representative (Relief Staff) by resolving account enquiries, processing service requests, and guiding customers through banking products and digital services. I’ve also coordinated executive schedules and records at Brain Tech and handled reservations, check-ins, complaints, and cash operations in hotel and retail roles.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Officer

Current

UPTH Premium Hospital

Jan 2025 - Present (1 year 7 months)

Served as the first point of contact for patients and visitors, ensuring a professional front desk environment and efficient patient flow. Improved response time by handling enquiries and maintained accurate patient records using HMIS and EMR.

Electronic Medical Records (EMR)Microsoft Word Google Workspace Appointment Scheduling Records Management

Customer Service Representative (Relief Staff)

Access Bank Plc

Jan 2024 - Dec 2024 (11 months)

Delivered prompt customer support by resolving account enquiries and service requests. Maintained accurate customer documentation while ensuring compliance with banking procedures.

Customer Service Documentation

Secretary

Brain Tech

Jan 2023 - Dec 2024 (1 year 11 months)

Managed company records and documentation, ensuring information was organized and easily accessible. Coordinated executive schedules and prepared reports and correspondence.

Records Management Scheduling Report Preparation Correspondence

Front Desk Officer

VillaRoy Hotel

Jan 2020 - Dec 2023 (3 years 11 months)

Delivered exceptional guest service while managing front desk operations. Coordinated room reservations and guest check-ins and check-outs efficiently.

Front Desk Operations Guest Service Reservations Complaint Resolution