Open to opportunities

Juan Jose Villanueva

@juanjosevillanueva

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Hospitality operations leader improving guest experience, staff performance, and operational efficiency.

Portugal

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What I'm looking for

I seek a hospitality role where I can lead FOH teams, improve operational efficiency, drive staff development, and enhance guest satisfaction in a growth-focused environment.

I am a dynamic hospitality professional with a proven track record optimizing front-of-house operations and elevating guest experiences in fast-paced environments. I have managed teams of 10+ per shift, overseen scheduling and labor cost analysis, and operated POS (IG), OpenTable, and UKG to streamline reporting and service management.

I lead operational transitions, training programs, and quality assurance efforts, using GDS and data analytics to monitor KPIs and drive continuous improvement. My strengths include staff development, compliance with hospitality and sanitation standards, conflict resolution, and implementing new procedures to improve efficiency and service quality.

Experience

Work history, roles, and key accomplishments

FOH Manager

Big Sky Resort

Feb 2025 - Feb 2026 (1 year)

Managed front-of-house operations serving 300–500 guests daily, led teams of 10+ per shift, optimized scheduling and labor costs, and maintained hospitality and sanitation compliance while resolving guest complaints to preserve service quality.

Staff Development Scheduling Labor Costs POS (IG)OpenTable UKG Guest Relations Reporting

Lead of Transitions

IGT Solutions

Jun 2024 - Dec 2024 (6 months)

Coordinated operational transitions and training for client Priceline, implemented new procedures and performance standards, and developed training materials to support staff adoption and QA.

Change Management Training Development Quality Assurance OpenTable UKG

Operations Supervisor

IGT Solutions

Sep 2022 - May 2024 (1 year 8 months)

Supervised international travel operations for clients Air France & KLM, managed KPIs using GDS, conducted performance reviews and coaching, and used data analytics to drive operational improvements.

Team Management KPIs Data & Analytics Coaching Operational Efficiency