Open to opportunities

Juan Jose Guarin

@juanjoseguarin

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Business operations manager improving efficiency, revenue, and customer retention through leadership.

United States

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What I'm looking for

I’m looking for opportunities in business operations or management-related roles—plus administrative support or customer success—where I can improve operational efficiency, strengthen client retention, and support business growth. I bring bilingual English/Spanish communication.

I’m a Business Administration graduate and manager with experience in operations management, customer relations, sales strategy, and team leadership. From January 2018 to November 2024, I managed daily customer service and operational activities to improve client satisfaction and retention, bringing a strong analytical decision-making and process optimization mindset to everyday work.

I increased company revenue by 20% through targeted sales initiatives and strategic customer engagement, while also leading recruitment, onboarding, and training for sales and support staff. I coordinated internal operations and communication processes to improve workflow efficiency and reduce response times, collaborated with marketing initiatives and promotional campaigns, and supported business growth through operational organization and leadership.

Experience

Work history, roles, and key accomplishments

Manger

Alx Colombia S.A.S.

Jan 2018 - Nov 2024 (6 years 10 months)

Managed daily customer service and operational activities, improving client satisfaction and retention. Increased company revenue by 20% through targeted sales initiatives, and led recruitment, onboarding, and training while coordinating internal operations and communication to improve workflow efficiency.