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Juan Flores

@juanflores

Senior Business Process Analyst and QA Tester, delivering automation and quality improvements that streamline workflows and cut errors.

United States

Message

What I'm looking for

I’m looking for a role where I can bridge business needs and technical delivery—improving workflows, automating repetitive work, strengthening QA, and partnering with stakeholders to ship reliable, high-quality solutions that exceed expectations.

I’m a Senior Business Process Analyst and Senior QA Tester focused on making processes “faster, more efficient, and error-free.” I bridge the gap between business needs and technical execution by gathering specifications quickly and translating them into clear requirements.

At UnitedHealthcare, I manage detailed User Stories for document creation and updates, direct end-to-end delivery for a team of 10+ members, and build automation to reduce manual work—using Python, VBA, PowerShell, Excel, and integrations with tools like SharePoint, Rally Agile, and WinSCP. I’ve also developed prototypes and automation utilities (including Python/SQL apps and bulk-operation PowerShell UI) to simplify test plan management and standardize workflows.

My QA background includes designing and executing test cases, plans, and automation scripts, with hands-on experience in API testing, Agile/exploratory testing, and tooling such as Postman, SoapUI, Selenium, Cucumber, Jira, and TestLink. As a bilingual professional (English/Spanish), I’ve improved translation workflows with automation that boosted speed by 88% while reducing errors.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Process Analyst

Current

UnitedHealthcare

Dec 2024 - Present (1 year 6 months)

Managed user story requirements for document creation and updates and served as core project manager for a 10+ member team to deliver on time. Built VBA/Python automation to support high-volume document code searches and streamlined bulk Beyond Compare operations.

User Stories Business Process Analysis Python PowerShell VBA XML SharePoint Automation Stakeholder Management

Business Process Analyst

United States

Oct 2023 - Dec 2024 (1 year 2 months)

Reviewed requirements from user stories, resolved stakeholder ambiguities, and refined project details for UAT-ready deliverables. Automated workflows with Python and VBA to improve efficiency and reduce errors from analysis through testing.

Requirements Analysis User Stories UAT Support Python VBA Workflow Automation Process Improvement Stakeholder Management Agile

General Merchandise Expert

Target

Nov 2015 - Oct 2023 (7 years 11 months)

Provided customer support, handled inventory restocking and organization, and executed pricing and sales promotions according to store procedures. Trained new team members and processed online orders while maintaining operational accuracy in backroom handling and POS tasks.

Back Room Organization Customer Service Inventory Management POS Cash Handling Training Barcode UPC Generation Order picking

Bilingual Business Process Analyst

United States

May 2023 - Sep 2023 (4 months)

Translated and reviewed English/Spanish requirements to improve accuracy and workflow alignment across translation requests. Built Excel VBA macros and Python reporting automation that boosted translation report speed by 88% and reduced errors, improving multilingual communication reporting.

English Spanish Review VBA Python Visual Studio Code SharePoint Report Automation

Electronic Sales Specialist

Target

Apr 2018 - Nov 2019 (1 year 7 months)

Advised customers on video games and hardware by translating technical specs into practical recommendations across Windows/Mac and mobile devices. Supported sales operations by setting displays, processing purchases, and assisting with basic troubleshooting.

Customer Technical Support Product Merchandising Mobile Device Support Troubleshooting POS Operation

Quality Assurance Tester

Feb 2011 - Jun 2015 (4 years 4 months)

Identified, documented, and tracked bugs while developing automation scripts and applying testing processes for new and existing products. Executed API, Agile, exploratory, and stress/volume testing and authored test cases, plans, and user/deployment documentation using Agile tooling.

Test Planning API Testing Scripting Python Selenium Postman SoapUI Cucumber SQL

Testing Analyst

Edesur

Apr 2010 - Aug 2011 (1 year 4 months)

Analyzed requirements to design and implement test case planning, writing test plans and test cases directly from requirement documents. Reported issues and discrepancies, communicated findings, and managed test cycles through completion.

Requirements Analysis Test Planning SQL Developer Excel Test Management