Open to opportunities

juan fabregat

@juanfabregat

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Bilingual customer service representative with extensive transportation experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer service and operations.

I am a dedicated bilingual customer service representative with a strong background in transportation services. Currently, I assist health plan members at ModivCare Inc., ensuring they receive timely and efficient transportation support. My commitment to meeting productivity goals and maintaining high customer satisfaction has been a hallmark of my career.

Prior to my current role, I gained valuable experience as a non-emergency transport driver, where I successfully transported clients across Florida while maintaining clear communication and adhering to safety protocols. My leadership skills were further honed as a building manager, where I coordinated multiple contractors and facilitated a significant relocation project, saving my company substantial costs.

As a co-founder of La Botega del Cafe, I developed essential business acumen, managing sales and logistics for coffee products. My entrepreneurial spirit and ability to build relationships have been key to my success in various roles, and I am eager to leverage these skills in future opportunities.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Representative

Current

ModivCare Inc.

Mar 2023 - Present (2 years 3 months)

Assisted health plan members and representatives in both English and Spanish regarding transportation services. Met productivity goals including quality assurance and customer satisfaction. Maintained HIPAA compliance to protect members’ health information.

Customer Service HIPAA Quality Assurance Problem Solving

Non-Emergency Transport Driver

Treasure Coast Transportation

May 2022 - Jan 2023 (8 months)

Transported over 15 clients daily to appointments across Central and North Florida while maintaining clear communication with scheduling and clients regarding travel times.

Client Transportation Communication Skills Time Management Customer Service Route Planning

I-

Non-Emergency Transport Driver

I-Transit

Nov 2021 - Apr 2022 (5 months)

Transported over 10 clients daily to medical appointments in South and Central Florida, ensuring clear communication with clients and employers about travel times.

Client Transportation Communication Skills Time Management Customer Service Route Planning

Non-Emergency Transport Driver

Mancala

Aug 2021 - Oct 2021 (2 months)

Provided safe transportation for clients in Sebastian and surrounding areas, adhering to all safety regulations for vehicle and clientele comfort.

Client Transportation Customer Service Communication Skills Time Management

Building Manager

Cano Builders USA.

Jan 2021 - Jun 2021 (5 months)

Coordinated with contractors for building remodeling, presented service quotes, and facilitated the moving process for over 300 employees, saving significant costs.

Project Management Communication Skills Organizational Skills Presentation Skills

Co-Founder and Salesman

La Botega del Cafe

Jan 2019 - Jan 2021 (2 years)

Primary salesman for coffee products on various online platforms, sourced products based on market trends, and developed business relationships for community events.

Sales Management Market Research Business Development Communication Skills Product Sourcing