Juan Esteban Galindo
@juanestebangalindo
I resolve bilingual customer cases end-to-end in high-volume remote CRM operations.
ColombiaWhat I'm looking for
I've supported Iberia Airlines passengers at Foundever, documenting and resolving bilingual baggage claim cases end-to-end in Salesforce CRM.
I consistently met and exceeded resolution-time and customer-satisfaction KPIs while maintaining accurate case records, traceability, and clean handoffs across remote teams. I work comfortably across live chat, ticketing, email support, and CRM tools, taking full ownership of each case through closure.
Previously, I drove consultative outbound sales for IBR/WOM Chile, managing leads and opportunities in CRM and achieving monthly sales targets through clear bilingual communication and disciplined follow-up.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Foundever
Mar 2025 - Mar 2026 (1 year)
Delivered bilingual customer support for Iberia Airlines passengers, documenting and resolving baggage claim cases end-to-end within Salesforce CRM. Consistently met resolution-time and customer-satisfaction KPIs in a high-volume remote environment.
Education
Degrees, certifications, and relevant coursework
Universidad El Bosque
Bachelor of Arts, Marketing
Pursuing a Bachelor of Arts in Marketing at Universidad El Bosque in Bogotá, Colombia.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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