Juan David Rico
@juandavidrico
Bilingual call center agent at Touch CX who supported Uber Eats drivers with delivery-related issues in English.
ColombiaWhat I'm looking for
At Touch CX, I provided support to Uber Eats drivers, helping them with delivery-related issues and finding solutions to their concerns.
I worked in a fast-paced environment and communicated in English with people from different backgrounds. I’m interested in professional development in national or international bilingual call centers and/or companies, and I’m available to work abroad.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Touch CX
Provided support to Wam at drivers, helping them with different delivery-related issues and finding solutions to their concerns. Worked in a fast-paced environment and communicated with people from different backgrounds in English.
Education
Degrees, certifications, and relevant coursework
Centro Colombo Americano
Level C1 in the English Language, English
2026 - 2026
Achieved level C1 in the English language.
Centro Colombo Americano
Level A2 in the English Language, English
2025 - 2025
Achieved level A2 in the English language.
Centro Colombo Americano
Level B2 in the English Language, English
2025 - 2025
Achieved level B2 in the English language.
Centro Colombo Americano
Level B1 in the English Language, English
2025 - 2025
Achieved level B1 in the English language.
Colegio Morisco I.E.D.
High School Diploma, High School
Graduated with honors in Academic High School. Gained basic knowledge in Artificial Intelligence and Excel management.
Servicio Nacional de Aprendizaje (SENA)
English Dot Works 2, English
2022 - 2022
Completed English Dot Works 2 course in English.
Servicio Nacional de Aprendizaje (SENA)
English Dot Works 1, English
2021 - 2021
Completed English Dot Works 1 course in English.
Servicio Nacional de Aprendizaje (SENA)
English Dot Works, English
2021 - 2021
Completed English Dot Works beginner course in English.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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