Juan Chacon

I bring over 5 years of experience providing exceptional support and service, with proven expertise in case writing, customer support, and bilingual communication. I’m known for enhancing customer satisfaction through effective problem-solving and attentive, clear service.

I also bring a client-focused mindset from earlier work as a Design Manager/Partner, where I acted as a primary Account Executive for major corporations and delivered tailored design solutions that met real business needs.

In my most recent customer care work, I conducted intakes and case documentation while ensuring compliance with legal procedures. I also supported customers by translating texts and calls to strengthen communication and help clients move forward with confidence.

Today, I continue to elevate the customer experience as a Manager and Tour Guide, leading visitors across the coffee region and serving as a bilingual driver and airport host. I’m committed to contributing to team success and building strong client relations in fast-paced environments.