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Juan CarreraJC
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Juan Carrera

@juancarrera

Strategic Operations Manager

Mexico
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What I'm looking for

I seek a role that fosters innovation and collaboration, where I can leverage my expertise to drive impactful projects and contribute to a forward-thinking team.

Strategic Operations Leader with 6+ years of experience driving multimillion-dollar programs, scaling global delivery teams, and optimizing business operations. Rose through the ranks at Scale AI from entry-level to program leadership, mastering every layer of operations along the way. Now leading strategic operations for enterprise and government customers.

Proven track record in:

- Increasing gross margins by 30%+ through vendor and process optimization
- Reducing delivery errors and audit cycles with lean workflows
- Managing high-value client accounts across multiple continents
- Building and leading global teams to consistently deliver on SLAs

Experience

Work history, roles, and key accomplishments

CA
Current

Strategic Operations Manager

CNTXT AI

Sep 2024 - Present (1 year)

Directed strategic operations for enterprise and government clients, ensuring delivery of large-scale initiatives. Developed playbooks that improved service reliability, reduced errors, and streamlined onboarding. Partnered with cross-functional teams to deploy secure workflow tools, delivering cost savings while maintaining SLA compliance.

Scale AI logoSA

Operations Program Manager

Sep 2022 - Aug 2024 (1 year 11 months)

Managed global programs generating multimillion-dollar revenue and oversaw delivery across multiple continents. Strengthened client relationships and resolved escalations, boosting retention. Increased gross margins by 30%+ through vendor consolidation and lean processes, while cutting audit cycles from three weeks to one.

Education

Degrees, certifications, and relevant coursework

Project Management Institute logoPI

Project Management Institute

PMP Certification, Project Management

2025 -

Currently pursuing the Project Management Professional (PMP) certification. This certification focuses on advanced project management methodologies and best practices.

Universidad Nacional Autonoma de Mexico logoUM

Universidad Nacional Autonoma de Mexico

Bachelor in Electromechanical Engineering, Electromechanical Engineering

2015 - 2019

Completed a Bachelor's degree in Electromechanical Engineering. This program provided a strong foundation in the principles of electrical and mechanical systems.

Tech stack

Software and tools used professionally

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Juan Carrera - Strategic Operations Manager - CNTXT AI | Himalayas