Juan Carrera

Directed strategic operations for enterprise and government clients, ensuring delivery of large-scale initiatives. Developed playbooks that improved service reliability, reduced errors, and streamlined onboarding. Partnered with cross-functional teams to deploy secure workflow tools, delivering cost savings while maintaining SLA compliance.

Managed global programs generating multimillion-dollar revenue and oversaw delivery across multiple continents. Strengthened client relationships and resolved escalations, boosting retention. Increased gross margins by 30%+ through vendor consolidation and lean processes, while cutting audit cycles from three weeks to one.

Supported program delivery by improving task routing, implementing SOPs, and producing weekly performance reports. Efforts improved quality metrics and uncovered cost-saving opportunities.

Oversaw daily delivery for 100+ global staff, collaborating with engineering and QA teams to optimize workflows. Designed training programs and documentation that enabled scaling without quality loss.

A front-row seat to how high-quality data powers machine learning outcomes. I quickly developed a reputation for speed, reliability, and collaborative feedback, which opened the door to move into operations.

Currently pursuing the Project Management Professional (PMP) certification. This certification focuses on advanced project management methodologies and best practices.

Completed a Bachelor's degree in Electromechanical Engineering. This program provided a strong foundation in the principles of electrical and mechanical systems.