Juan Cajina
@juancajina
Online chat support- Data Entry- Customer service- Tourism Professional
What I'm looking for
I am a responsible, punctual, and proactive young professional with a strong background in management and tourism development. With experience in hotels, travel agencies, and contact centers, I have developed exceptional skills in customer service, communication, and problem-solving.
Throughout my career, I have had the opportunity to work in various roles, including travel agent, bilingual adviser, and receptionist. These experiences have not only honed my skills but also taught me the importance of teamwork, adaptability, and continuous learning.
I hold a degree in Management and Tourism Development from Universidad Centroamericana (UCA) and have also completed courses in Sales Protocols, Teamwork, and Excel. I am fluent in Spanish and English, and I am proficient in using Word, PowerPoint, and Excel.
Experience
Work history, roles, and key accomplishments
Travel Agent
World Travel & Tour
Aug 2023 - Dec 2023 (4 months)
Prepare quotations, sales reports, and customer service
Bilingual Adviser
WEBHELP
Aug 2021 - Jul 2023 (1 year 11 months)
Provide real-time chat support to Cash App users
Receptionist
HOTEL REAL LA MERCED
Mar 2020 - Apr 2020 (1 month)
Customer service, check in and check out, breakfast service coordination
Administrative Assistant
ERICK TOURS
Jan 2017 - Apr 2018 (1 year 3 months)
Customer service, cashier, tour transportation coordinator
Education
Degrees, certifications, and relevant coursework
Capacitate para el empleo
Certificate, Sales Protocols
2024 - 2024
Protocolos de ventas (Sales Protocols) course
Instituto Nacional Técnico y Tecnológico
Certificate, Teamwork
2024 - 2024
Trabajo en equipo (Teamwork) course
Instituto Nacional Técnico y Tecnológico
Certificate, Excel
2023 - 2024
EXCEL CAMCOP course
Universidad Centroamericana (UCA)
Bachelor's Degree, Management and Tourism Development
2016 - 2020
Studied Management and Tourism Development
Granada English School
Certificate, English
2013 - 2015
English course
Colegio Técnico Nuestra Señora de Guadalupe
Certificate and High School Diploma, Computer Operation and High School
2011 - 2015
Personal Computers Operator course and High School
Colegio Técnico Nuestra Señora de Guadalupe
Elementary School Diploma, Elementary Education
2006 - 2010
Elementary School
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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