Juan Baquero
@juanbaquero
Detail-oriented operations coordinator skilled in scheduling, logistics, reporting, and bilingual customer support.
What I'm looking for
I am an Agricultural Engineer with experience in operations coordination, customer service, scheduling, logistics, reporting, and workflow optimization. Most of my professional experience has been in the construction and garage door industry, where I coordinated technicians, managed routes and schedules, communicated with builders and homeowners, handled warranty and service requests, and improved operational processes through Excel-based reporting and tracking systems.
One of my main achievements was developing automated reports and workflow tools that significantly reduced reporting time and improved service coordination and response times. I also helped track KPIs, technician productivity, service profitability, and operational performance to support management decisions.
I am bilingual in English and Spanish and have strong communication skills, especially in customer-facing and team coordination environments. I enjoy solving operational problems, organizing processes, and improving efficiency.
In addition to operations and project coordination, I have a strong interest in mathematics, data analysis, engineering, process improvement, and technology. I am especially interested in roles related to project coordination, operations, logistics, scheduling, construction support, engineering support, reporting, and analytical work where I can continue learning and contributing to business growth.
Experience
Work history, roles, and key accomplishments
Warranty & Service Coordinator
LGA Garage Door Houston
Jun 2024 - Apr 2026 (1 year 10 months)
Coordinated daily dispatch operations, technician scheduling, routing, and workflow management across multiple active service projects while maintaining accurate operational records and service documentation. Built Excel-based automation tools that reduced reporting preparation time by over 80% and improved operational tracking accuracy.
Production & Operations Assistant
Brammers Athletic Wearhouse
Apr 2021 - Jun 2024 (3 years 2 months)
Supported production workflow and operational documentation to ensure on-time order completion by tracking schedules, client specifications, and workflow progress. Identified process inefficiencies and implemented workflow improvements that increased productivity by 20%, while performing quality inspections for compliance.
Commercial Engineer (Logistics)
Fedepanela
Dec 2019 - May 2020 (5 months)
Coordinated logistics and distribution activities across six cities in Colombia for a large-scale operational project. Supported workflow tracking, scheduling coordination, operational reporting, and vendor/client communication, including preparation of operational reports for government-related submissions.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Colombia
Agricultural Engineer, Agricultural Engineering
2019 -
Agricultural Engineer program at Universidad Nacional de Colombia in Bogotá starting July 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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