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Juan Baquero

@juanbaquero

Detail-oriented operations coordinator skilled in scheduling, logistics, reporting, and bilingual customer support.

United States
Message

What I'm looking for

I’m looking for a fast-paced logistics or operations role where I can own scheduling and dispatch workflows, improve efficiency with Excel-based reporting, track KPIs, and serve as a bilingual liaison to keep projects on time.

I am an Agricultural Engineer with experience in operations coordination, customer service, scheduling, logistics, reporting, and workflow optimization. Most of my professional experience has been in the construction and garage door industry, where I coordinated technicians, managed routes and schedules, communicated with builders and homeowners, handled warranty and service requests, and improved operational processes through Excel-based reporting and tracking systems.

One of my main achievements was developing automated reports and workflow tools that significantly reduced reporting time and improved service coordination and response times. I also helped track KPIs, technician productivity, service profitability, and operational performance to support management decisions.

I am bilingual in English and Spanish and have strong communication skills, especially in customer-facing and team coordination environments. I enjoy solving operational problems, organizing processes, and improving efficiency.

In addition to operations and project coordination, I have a strong interest in mathematics, data analysis, engineering, process improvement, and technology. I am especially interested in roles related to project coordination, operations, logistics, scheduling, construction support, engineering support, reporting, and analytical work where I can continue learning and contributing to business growth.

Experience

Work history, roles, and key accomplishments

LH

Warranty & Service Coordinator

LGA Garage Door Houston

Jun 2024 - Apr 2026 (1 year 10 months)

Coordinated daily dispatch operations, technician scheduling, routing, and workflow management across multiple active service projects while maintaining accurate operational records and service documentation. Built Excel-based automation tools that reduced reporting preparation time by over 80% and improved operational tracking accuracy.

BW

Production & Operations Assistant

Brammers Athletic Wearhouse

Apr 2021 - Jun 2024 (3 years 2 months)

Supported production workflow and operational documentation to ensure on-time order completion by tracking schedules, client specifications, and workflow progress. Identified process inefficiencies and implemented workflow improvements that increased productivity by 20%, while performing quality inspections for compliance.

FE

Commercial Engineer (Logistics)

Fedepanela

Dec 2019 - May 2020 (5 months)

Coordinated logistics and distribution activities across six cities in Colombia for a large-scale operational project. Supported workflow tracking, scheduling coordination, operational reporting, and vendor/client communication, including preparation of operational reports for government-related submissions.

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Colombia logoUC

Universidad Nacional de Colombia

Agricultural Engineer, Agricultural Engineering

2019 -

Agricultural Engineer program at Universidad Nacional de Colombia in Bogotá starting July 2019.

Tech stack

Software and tools used professionally

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