Juan Alvarez
@juanalvarez
Dedicated contractor with strong management and customer service skills.
United StatesWhat I'm looking for
I am a results-oriented professional with a diverse background in project management and customer service. Currently, I work as a contractor at The Mast Group, where I oversee remodeling crews and manage various renovation projects. My focus on high-quality workmanship and adherence to timelines has consistently led to successful project completions and satisfied clients.
Previously, I served as a Program Coordinator at New Hope of Arizona Inc., where I coordinated operations across multiple locations and provided direct behavioral support to children and families. My experience in managing complex situations and ensuring compliance with regulations has equipped me with the skills necessary to thrive in dynamic environments. I am eager to leverage my expertise to support clients and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Contractor
The Mast Group
Apr 2022 - Present (3 years 2 months)
Oversaw remodeling crews to ensure high-quality workmanship and adherence to project timelines and specifications. Managed a wide range of renovation projects, including kitchens, bathrooms, flooring, and structural updates. Maintained a safe, organized work environment and ensured compliance with building codes and regulations.
Program Coordinator
New Hope of Arizona Inc.
Aug 2020 - Apr 2022 (1 year 8 months)
Oversaw departmental operations and led coordination with Case Managers across Phoenix, Tucson, and Yuma. Managed intake and acceptance of all service referrals, ensuring timely and accurate documentation with clinicians. Delivered direct behavioral support to children and families, including coaching, mentoring, and group home services.
Assistant Manager
Quiktrip
Jan 2019 - Feb 2021 (2 years 1 month)
Managed inventory control, order check-ins, and facility cleanliness to maintain store standards. Handled complex transactions and resolved customer issues with professionalism and attentiveness.
Customer Service Representative
Gannett Co.
Aug 2017 - Dec 2018 (1 year 4 months)
Handled escalated calls with professionalism, resolving complex customer issues to ensure satisfaction and retention. Entered and managed customer data accurately in a high-volume environment; processed payments and account updates securely. Offered multichannel support through phone calls, live chat, and email platforms.
Education
Degrees, certifications, and relevant coursework
Phoenix College
Associate of Science, Science
Currently pursuing an Associate of Science degree.
Tolleson Union High School
High School Diploma, General Studies
Obtained a High School Diploma in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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