Looking for a job

Joy Williams

@joywilliams2

Customer Support Specialist candidate with B2B outreach experience at Spiralyze and hands-on practice handling support scenarios and CRM follow-ups.

Nigeria

Message

What I'm looking for

I’m seeking an entry-level Customer Support Specialist role with a remote team. I’m available for remote work and flexible schedules, including early mornings, evenings, and weekends.

At Spiralyze, I conducted B2B outreach, listened to prospects’ needs, and helped qualified leads move toward appointments. I handled objections professionally and followed up with interested prospects.

I kept lead records and call outcomes updated in spreadsheets and CRM tools, with clear notes to support accurate follow-up. I also practiced CRM workflows including interaction notes, call dispositions, and next-step tracking.

Through customer-support practice, I worked through scenarios involving delayed orders, refund requests, and complaints. I’m seeking an entry-level Customer Support Specialist role with a remote team.

Experience

Work history, roles, and key accomplishments

Current

Project Experience

Current

Sustainable Development Goals (SDGs)

Jan 2025 - Present (1 year 9 months)

Evaluated project activities against SDG objectives and developed recommendations for improvement. Communicated findings and collaborated with others to support project goals.

Project evaluation Research Recommendations Communication Skills Collaboration

B2B Cold Caller & Appointment Setter

Spiralyze

Jan 2025 - Jan 2026 (1 year)

Conducted outbound calls to prospective customers, identified qualified leads, and set appointments. Maintained accurate lead records and follow-up notes in CRM tools.

Outbound Calling Lead Qualification Appointment Setting Active Listening Objection Handling CRM Follow up Documentation

Industrial Training Intern

House of Assembly, Uyo

May 2025 - Oct 2025 (5 months)

Conducted research on international conflicts and contributed to policy briefs and reports. Supported event organization and inter-departmental communication.

Research Policy Briefs Report Writing Event Coordination Communication Skills Collaboration