Open to opportunities

Joy User

@joyuser8

Message

I deliver reliable customer service and transportation coordination through detail-focused dispatch and driving.

United States

Message

What I'm looking for

I’m looking for a role where I can coordinate transportation with clear communication, manage scheduling changes quickly, and provide compassionate, dependable service—while continuing to grow in operations and customer support.

I’m a dependable non-emergency transportation professional who supports smooth day-to-day operations through clear communication, accurate documentation, and compassionate care. I’ve coordinated transportation assignments, handled billing documentation, and responded quickly to scheduling updates to keep patients moving on time.

Before transportation, I built strong service and efficiency skills as a Crew Member at Ross Dress for Less and Dunkin’ Donuts. I stay detail-oriented in fast-paced environments, collaborate with teams, and maintain cleanliness, organization, and punctuality while providing professional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

Non-Emergency Medical Transportation

Oct 2025 - Present (8 months)

Processed invoices and supported billing documentation, coordinating and dispatching non-emergency transportation assignments for team members. Managed scheduling updates and maintained clear communication with drivers and patients to support timely services.

Invoice Processing Dispatching Scheduling Patient Support Problem Solving Time Management

Current

Driver

Current

Non-Emergency Medical Transportation

Oct 2025 - Present (8 months)

Safely transported patients to and from medical appointments with timely, professional service. Provided compassionate, dependable communication while following safety procedures and maintaining punctuality.

Punctuality Safety Procedures Professional communication Reliability Dependable Service

Crew Member

Dunkin' Donuts

Aug 2024 - Sep 2025 (1 year 1 month)

Prepared food and beverages while maintaining speed and accuracy during busy shifts, adapting to different responsibilities as needed. Built relationships with regular customers and maintained cleanliness and organization to meet company standards.

Food Preparation Customer Service Team Collaboration Time Management

Crew Member

Ross Dress for Less

Jun 2023 - Apr 2024 (10 months)

Assisted customers and supported daily store operations in a fast-paced retail environment, maintaining smooth workflow by handling multiple tasks efficiently. Collaborated with team members to ensure strong customer service and store organization.

Customer Service Retail Operations Team Collaboration Time Management Organizational Skills Problem Solving