JI

Open to opportunities

Janet Ibrahim

@janetibrahim

Multilingual customer service professional with strong CRM and call-handling skills.

What I'm looking for

I'm seeking a customer-facing role where I can use my CRM and call-handling skills, multilingual communication, and strong time-management—ideally in a supportive team with growth and training opportunities. Willing to relocate anywhere.

I am a multilingual customer service professional with extensive experience in inbound and outbound call management, CRM tracking, and high-volume client interactions. I consistently deliver clear, professional communication while maintaining detailed client records and generating leads.

My background spans roles in dispatch, delivery, photography, and retail service, giving me versatile operational and customer-facing skills. I'm organized, reliable, and ready to relocate anywhere for the right opportunity.

Experience

Work history, roles, and key accomplishments

EM

Dispatcher

Empire-Cairo

Jun 2024 - Dec 2024 (6 months)

Managed inbound and outbound calls with an online dialer to provide information and generate leads, maintaining accurate CRM records and handling a high volume of calls.

CRM Software Dialer Customer Service Time Management Data Entry Team Collaboration

RL

Amazon Delivery Driver

Ride With Joy Logistics LLC

Jun 2021 - Aug 2021 (2 months)

Delivered Amazon packages on local routes, met daily delivery targets, and maintained on-time performance while ensuring safe handling of packages.

Time Management Customer Service Vehicle Inspection Package Handling Package handling

LI

Photographer

Lifetouch

Apr 2020 - Dec 2020 (8 months)

Set up studio equipment and photographed clients, delivering consistent image quality and efficient session flow for portrait services.

Portrait Photography Client Management Photo Editing Equipment Maintenance Time Management

CD

Deli Clerk / Cashier

Cameron's Deli

Jul 2019 - Nov 2019 (4 months)

Operated POS and prepared deli items while delivering customer service, maintaining food safety standards and accurate cash handling.

POS Food Preparation Food Safety POS Cash Handling Customer Service Inventory Management Time Management

SU

Cashier / Customer Service

Sunoco

Jul 2018 - Mar 2019 (8 months)

Handled transactions and customer inquiries at a busy convenience station, processed payments, and maintained store cleanliness and merchandising.

POS Customer Service Merchandising Time Management Loss Prevention Communication

DD

Cashier / Customer Service

Dunkin' Donuts

Jun 2017 - Dec 2017 (6 months)

Processed orders and payments, prepared beverages and food items, and maintained friendly customer engagement during peak hours.

POS Food Preparation Customer Service Time Management Food Safety Multitasking

IR

Waitress

Italian Restaurant

Jun 2015 - Aug 2015 (2 months)

Served customers, took orders, and coordinated with kitchen staff to ensure timely delivery and positive dining experiences.

Table Service Order Taking Customer Service POS Time Management Multitasking Food Safety

Education

Degrees, certifications, and relevant coursework

CS

Carmel High School

High school or equivalent, High School

2015 - 2017

Completed high school coursework at Carmel High School in Carmel, NY from September 2015 to June 2017.

DC

Dutchess Community College

Attended Dutchess Community College; program and dates not specified.

Tech stack

Software and tools used professionally

Gmail

Clerk

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Janet Ibrahim - Dispatcher - Empire-Cairo | Himalayas