Open to opportunities

Jessica C

@jessicac

Operations and dispatch professional who delivers fast, accurate service across high-volume logistics and customer support.

United States

Message

What I'm looking for

I’m looking for a role where I can own day-to-day operations, dispatch support, and customer outcomes in a fast-paced environment. I want to combine calm problem-solving, accurate execution, and team leadership to keep service reliable and efficient.

I’m an operations and dispatch professional focused on keeping high-volume work moving with accuracy, safety, and calm decision-making. I coordinate dispatch operations, route and track fleets, and step in under pressure to ensure timely assistance and reliable delivery.

In recent roles, I directed dispatching, routing, and tracking for 50–100 fleet vehicles, balancing efficiency with safety and traffic compliance. I also conducted vehicle inspections to support optimal performance and maintenance standards, ensuring the day-to-day operation stays compliant and effective.

Earlier experience strengthened my customer-first approach and operational leadership. As a customer service representative, I resolved inquiries and complaints, handled returns and exchanges, and supported process improvements. As a store manager, I led and trained teams for a high-volume retail operation generating $1–2 million in annual sales—driving sales through merchandising and promotions, managing inventory and shrink reduction, monitoring sales reports, overseeing cash handling and loss prevention, and coordinating scheduling to maximize efficiency.

Experience

Work history, roles, and key accomplishments

Dispatcher/Delivery Driver

Wise Logistics

Jul 2023 - Sep 2025 (2 years 2 months)

Directed dispatching, routing, and tracking of 50–100 fleet vehicles to support timely deliveries while following safety and traffic regulations. Completed vehicle inspections and resolved high-stress situations calmly to coordinate assistance as needed.

Dispatching Route Planning Customer Support Vehicle Inspection Safety Compliance Time Management Multitasking

Customer Service Representative

Menards Inc.

Jul 2022 - Oct 2022 (3 months)

Resolved customer inquiries and complaints through multiple communication channels, improving service and customer satisfaction. Managed returns and exchanges accurately, inspected merchandise for resale or disposal, and maintained an organized returns area.

Customer Service Complaint Resolution Returns Processing Time Management Multitasking Record keeping Team Collaboration

Store Manager

Dollar Tree Stores

Aug 2015 - May 2022 (6 years 9 months)

Directed daily operations for a high-volume retail store generating $1–$2 million in annual sales by leading, training, and supervising associates. Improved revenue performance through merchandising and promotions, managed inventory and shrink reduction, and ensured compliant cash handling and loss prevention.

Retail Operations Team Leadership Training And Supervision Inventory Management Cash Handling Loss Prevention Sales Reporting Customer Service

Medical Receptionist

A & G Spinal Solutions

Jan 2015 - Aug 2015 (7 months)

Managed a high-volume, multi-line phone system, scheduled patient and provider appointments, and maintained accurate patient records. Supported medical billing by submitting insurance claims, posting payments, and assisting with timely, accurate reimbursement.

Multi Line Phone Systems Appointment Scheduling Insurance Claims Billing Support Payment Posting Administrative Support Customer Service & Compliance