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Joy Somtochukwu

@joysomtochukwu

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CRM Affiliate Manager at YALI Marketing Firm who managed CRM records, customer inquiries, and affiliate relationships.

Nigeria

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At YALI Marketing Firm, I managed CRM records, customer interactions, and affiliate relationships. I tracked leads, updated customer information, and responded to inquiries with timely solutions.

At Biyaks Business Options and Geldok Nigeria Limited, I provided administrative and customer support, maintained records, and assisted with documentation, reporting, and scheduling. I've also completed IT Tech Support Training and Customer Support Training.

Experience

Work history, roles, and key accomplishments

CRM Affiliate Manager

YALI Marketing Firm

May 2024 - Sep 2026 (2 years 4 months)

Managed CRM records, customer interactions, and affiliate relationships to improve communication and engagement. Tracked leads, updated customer information, and maintained accurate CRM data.

CRM Management Customer Relationship Management Lead Follow Up Data Entry Customer issue resolution Client Communication Documentation

Administrative Assistant

Biyaks Business Options

Jan 2023 - May 2024 (1 year 4 months)

Provided administrative and customer support for daily business operations. Responded to client and internal inquiries through professional communication channels.

Customer Support Client Communication Documentation Data Management Scheduling Workflow Management Microsoft Office Google Workspace

Administrative Assistant

Geldok Nigeria Limited

Aug 2021 - Oct 2022 (1 year 2 months)

Delivered remote administrative support and assisted with customer communication processes. Managed correspondence, documentation, and customer-related requests.

Customer Support Documentation Data Management Scheduling Reporting Office Management Google Workspace Microsoft Office