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Joy Ntaine

@joyntaine

Scheduler and recruiter at Solvo Global, coordinating caregiver schedules and supporting recruitment.

At Solvo Global, I managed caregiver scheduling and coordinated patient appointments and care plans. I also supported recruitment by sourcing candidates, screening resumes, conducting interviews, and verifying credentials.

As a Contact Agent for Spirit Airlines at Call Centre International, I assisted customers with bookings, cancellations, and travel inquiries. I used CRM systems and booking tools to process transactions and update customer records.

Earlier, I led recruitment efforts at Dotcom Wi-Fi Company, from screening resumes to conducting interviews, and developed onboarding programs. At Kenya Civil Aviation Authority, I processed aircraft permits and supported air service licensing.

Experience

Work history, roles, and key accomplishments

Scheduler & Recruiter

Solvo Global

Nov 2024 - Jul 2026 (1 year 8 months)

Managed caregiver scheduling and recruitment, ensuring optimal coverage and staffing levels. Coordinated appointments and care plans, and assisted in sourcing, screening, and interviewing candidates.

Scheduling Recruitment Interviewing Candidate Screening Communication Skills Coordination

Contact Agent (Spirit Airlines)

Call Centre International

Dec 2023 - Oct 2024 (10 months)

Assisted customers with flight bookings, cancellations, and modifications, providing personalized service. Managed inbound and outbound inquiries, resolving issues related to reservations and ticketing.

Customer Service CRM booking systems Communication Skills Problem Solving

Hostess (Regional Safety Oversight)

Ole Sereni Hotel

May 2023 - Dec 2023 (7 months)

Greeted and welcomed forum attendees, creating a professional atmosphere. Managed event logistics, supported speakers, and collected feedback to improve future events.

Event Management Customer Service Communication Skills Logistics

Hostess (Africa and Indian Ocean Aviation)

Radisson Blu Hotel

Apr 2022 - Feb 2023 (10 months)

Welcomed attendees and facilitated discussions on aviation security and air transport. Managed event logistics, assisted speakers, and gathered participant feedback.

Event Management Customer Service Communication Skills Logistics

Air Transport Department Assistant

Kenya Civil Aviation Authority

Jan 2021 - Mar 2022 (1 year 2 months)

Processed permits for foreign-registered aircraft and prepared documentation for licensing meetings. Supported approval processes and participated in National Air Transport Facilitation Committee meetings.

Documentation Permits Aviation Administrative Support Communication Skills

Human Resource Manager

Dotcom Wi-Fi Company

Jan 2019 - Dec 2020 (1 year 11 months)

Collaborated with hiring managers to identify staffing needs and created job descriptions. Managed recruitment efforts, from screening resumes to conducting interviews, and developed onboarding programs.

Recruitment Onboarding Interviewing Job Descriptions HR Management