Looking for a job

Natasha User

@natashauser7

Message

I resolve customer issues and improve service processes across telecom, airline, and administrative teams.

Kenya

Message

What I'm looking for

I'm seeking a customer success or account management role on a growing team where I can apply customer-first problem solving, relationship management, process improvement, and cross-functional collaboration.

I've supported customers across telecommunications, airline travel, and premium television services, consistently maintaining 92% customer satisfaction scores at Majorel Kenya, CCI Kenya supporting Spirit Airlines, and DSTV Kenya.

At CCI Kenya, I handled flight inquiries, booking modifications, check-in procedures, luggage guidance, and sensitive escalations, prioritizing full resolution for international passengers.

I've also improved how teams work: redesigning scheduling and document filing at Crestwood Marketing and Communication, implementing administrative procedures at Spotted Anywhere, and creating an inventory storage system at Zizu Limited.

I'm transitioning toward customer success and account management, bringing customer-first problem solving, relationship management, documentation, and cross-functional collaboration to a growing team.

Experience

Work history, roles, and key accomplishments

Bookkeeper

Zizu Limited

Sep 2025 - Mar 2026 (6 months)

Maintained accurate financial records, reconciled bank statements, and processed invoices using Sage. Designed a color-coded inventory system that reduced retrieval time and stock mismatches.

SAGE Accounts Payable Accounts Receivable Bank Reconciliation Financial Reporting Inventory Management Process Improvement

Customer Service Representative

Majorel Kenya

Aug 2024 - Sep 2025 (1 year 1 month)

Handled customer inquiries for a major telecommunications client, maintaining a 92% satisfaction score. Processed requests and collaborated with cross-functional teams.

Customer Service Issue Resolution Cross Functional Collaboration CRM Zendesk

Customer Care Agent

CCI Kenya (Spirit Airlines)

Feb 2022 - May 2024 (2 years 3 months)

Managed flight-related inquiries for international passengers, maintaining a 92% satisfaction rating. Facilitated check-in, processed booking modifications, and de-escalated sensitive situations.

Customer Service Flight Operations booking systems De escalation Problem Solving

Administrative Assistant

Crestwood Marketing and Communication

Oct 2020 - May 2021 (7 months)

Coordinated internal communications and managed executive calendars. Redesigned scheduling and filing processes to reduce turnaround time and mix-ups.

Calendar Management Communication Skills Document Management Process Improvement Travel Coordination

Personal Assistant

Spotted Anywhere

Aug 2019 - Apr 2020 (8 months)

Organized corporate events and conferences, developed filing systems, and implemented administrative procedures that improved workflow efficiency.

Event Planning Database Management Administrative Support Scheduling Process Improvement

Customer Care Agent

DSTV Kenya (Horizon Kenya Limited)

Sep 2018 - Jun 2019 (9 months)

Resolved customer inquiries for a premium television service, maintaining a 92% satisfaction score. Managed high-volume calls and provided technical troubleshooting.

Customer Service Call Handling Technical Support Troubleshooting Quality Assurance