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Joy Njeri

@joynjeri2

Client services professional at Burmash Ltd who improved task accountability and supported accurate invoice reconciliation.

Kenya

Message

At Burmash Ltd, I received and followed up on new leads from email, phone calls, and chat. I used task tracking in Asana and Slack to improve accountability, recording 25% fewer missed deadlines.

I prepared status updates and summaries to support timely decisions and issue resolution, and supported invoice reconciliation and budget tracking in QuickBooks.

At The Isabella Hotel, I supported guest billing and account administration, and coordinated records and reconciliations. At Gain Ventures Ltd, I communicated with clients about overdue accounts, updated Zoho CRM records, and supported debt recovery through follow-up and issue escalation.

Experience

Work history, roles, and key accomplishments

Executive Assistant / Accounts & Administrative Assistant

Burmash Ltd

Apr 2023 - Dec 2024 (1 year 8 months)

Received, recorded, and followed up new leads from email, phone calls, and chat. Used task tracking in Asana and Slack to improve accountability, recording a 25% reduction in missed deadlines.

Asana Slack Quickbooks Task Tracking Lead Follow Up Invoice Reconciliation Budget Tracking

Administrative Assistant / Accounts Assistant

The Isabella Hotel

May 2020 - Dec 2023 (3 years 7 months)

Supported guest billing and account-related administration, coordinating records and reconciliations. Organized schedules and communication channels across departments, recording a 30% improvement in efficiency.

Google Drive Record keeping Billing Reconciliations Scheduling Communication Skills

Debt Collector

Gain Ventures Ltd

Mar 2019 - Dec 2020 (1 year 9 months)

Maintained ongoing client communication regarding overdue accounts, using empathetic language and consistent follow-up. Improved debt recovery rates through client communication and issue resolution and escalation where necessary.

Zoho CRM Client Communication Issue Resolution Escalation Management Debt Recovery Record keeping