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Joy Koah

@joykoah

Administrative support professional at California Institute of the Arts who coordinated Campus Safety dispatch and maintained FERPA-compliant records.

United States

Message

At California Institute of the Arts, I served as a front-line contact for a culturally diverse campus, routing calls and handling mail and records. I also worked alongside Campus Safety, dispatching officers by phone and two-way radio and issuing student and staff photo ID badges.

I supported four senior leaders, including the Director of Campus Safety, and maintained confidential personnel and compliance records in line with FERPA. Earlier, I provided executive and quality improvement administrative support at RRDV Consulting and Gateways Hospital, and customer care at Lennar Homes of California.

Experience

Work history, roles, and key accomplishments

Administrative Assistant to Senior Facilities & Campus Safety Leadership

California Institute of the Arts

Aug 2014 - Aug 2025 (11 years)

Provided direct administrative support to senior leaders, including the Director of Campus Safety, managing calendars, meetings, and correspondence. Operated two-way radios to dispatch officers and coordinated emergency responses.

Two Way Radios Dispatch First aid CPR Emergency Response Records Management FERPA Calendar Management Microsoft Office

Facilities Operations Coordinator — Vendor, Contractor & Trades Relations

California Institute of the Arts

Aug 2014 - Aug 2025 (11 years)

Coordinated service, maintenance, and repair scheduling for office equipment, working directly with vendors and technicians. Administered the Zendesk work-order database and maintained inventories of office supplies.

Vendor Management Work Order Management Zendesk Inventory Management Two Way Radios Microsoft Office

Facilities Front Office Coordinator

California Institute of the Arts

Aug 2014 - Aug 2025 (11 years)

Served as the front-line phone and reception point of contact for a culturally diverse campus, answering and routing high volumes of incoming calls. Managed mail distribution and maintained organized filing systems for facilities records.

Multi Line Phone Systems Customer Service Mail Processing Records Management Filing System Microsoft Office

Executive Assistant to the CEO

RRDV Consulting

Oct 2011 - Jul 2014 (2 years 9 months)

Managed executive correspondence, scheduling, and confidential records across multiple departments. Processed invoices and prepared compliance and operational reports.

Executive Support Scheduling Records Management Invoice Processing Compliance Reporting

Quality Improvement Executive Assistant

Gateways Hospital

Jul 2010 - Oct 2011 (1 year 3 months)

Maintained personnel records, compliance documentation, and scheduling in a regulated clinical environment under strict HIPAA standards.

HIPAA compliance Records Management Scheduling Documentation

Customer Care Coordinator

Lennar Homes of California

Feb 2004 - Oct 2008 (4 years 8 months)

Served as a professional first point of contact for client inquiries by phone, email, and in person. Maintained client files and coordinated service requests with vendors from intake through resolution.

Customer Service Client Relations Records Management Vendor coordination