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Joy Kamiza

@joykamiza

I resolve customer issues, recover outstanding payments, and maintain accurate account records.

At Quest Holdings Ltd, I respond to customer inquiries and complaints, track assigned accounts, follow up on outstanding payments, and execute debt-recovery strategies.

I've also delivered remote data entry, transcription, and virtual assistance services, registered refugee bio-data using UNHCR systems at the Danish Refugee Council, and supported quality assurance, sales, customer service, reporting, and CRM record management across banking, microfinance, retail, and manufacturing environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent / Credit Advisor

Current

Quest Holdings Ltd

Jan 2021 - Present (5 years 9 months)

Respond to customer inquiries and complaints. Track assigned accounts and follow up with debtors on outstanding payments, plan and execute debt recovery strategies, and update databases and account statuses regularly.

Customer Service Debt Recovery Account Management Database Management

Freelancer - Data Entry, Transcription & Virtual Assistance

Self-Employed

Jan 2018 - Dec 2020 (2 years 11 months)

Delivered accurate transcription and data entry tasks on remote platforms. Provided virtual administrative support to clients.

Data Entry Transcription Remote Work

Data Entry Clerk / Interviewer

Danish Refugee Council

Sep 2016 - Mar 2017 (6 months)

Conducted interviews and registered bio-data for refugees using UNHCR systems. Identified special cases and referred them to appropriate support services, ensuring fraud prevention and document integrity during data entry.

Data Entry Interviewing UNHCR Systems Fraud Prevention Documentation

Shop Sales Assistant

Retail Store

Jan 2015 - Oct 2015 (9 months)

Provided customer support and resolved complaints. Managed cash and M-Pesa payments, and prepared daily, weekly, and monthly sales reports.

Customer Support Cash Handling M Pesa Sales Reporting

Quality Assurance Officer

Safepak Ltd

Mar 2012 - Oct 2014 (2 years 7 months)

Conducted quality checks on incoming materials and production output. Managed defective raw materials and coordinated with suppliers, maintaining ISO-compliant documentation and enforcing IMS standards.

Quality Assurance ISO Compliance Supplier Coordination Documentation

Direct Sales Representative

Co-operative Bank of Kenya

Jan 2011 - Dec 2011 (11 months)

Prospected and presented financial products to new customers. Maintained customer relationships and updated CRM records, and provided feedback to management on sales strategies.

Sales Customer Relationship Management CRM Financial Products

Sales Consultant / Executive

Blue Microfinance Ltd

Feb 2010 - Dec 2010 (10 months)

Conducted client presentations and followed up on leads. Handled customer complaints and provided product education, and collected market intelligence on competition.

Sales Client Presentations Lead Follow Up Market Intelligence Customer Education