BRITTNEY BOSIBORI

I’m a results-oriented customer service and sales professional with experience in bancassurance and a Bachelor’s degree in Economics and Statistics. I combine customer relationship management with analytical thinking to deliver dependable support and measurable outcomes.

In my current role as a Bancassurance Sales Representative (Customer Experience), I maintain at least 85% customer retention through proactive renewal follow-ups. I manage approximately 500 online leads monthly with a 25% conversion rate, strengthening relationships from first contact through follow-up.

I handle customer complaints promptly and use KYC validation and structured follow-ups to improve post-sales trust. I also collaborate with branch teams to refine customer experience and service delivery in fast-paced environments.

Before this, I worked as a Data Intern with the Judiciary of Kenya, managing court records while maintaining confidentiality and accuracy. I coordinated hearings and maintained case registers, which reinforced my attention to detail and consistency—values I bring into every customer interaction. I’m now seeking a remote Customer Support, Customer Success, Virtual Assistant, or Sales Support role.