Open to opportunities

joy james

@joyjames1

Message

I resolve customer orders, payments, and support issues across phone and email.

Zimbabwe

Message

What I'm looking for

I'm looking to contribute meaningfully in a customer service role where I can resolve customer concerns, support order and payment processes, collaborate with a dependable team, and consistently give my best to customers.

I've supported customers at Renaissance Assembly Inc. and Trish Glam Fashion, handling inbound and outbound calls related to orders, payments, delivery updates, and unresolved issues.

I verify payment details, follow up on order confirmations and settlements, and coordinate with internal teams to communicate clear outcomes back to customers. I also maintain accurate financial records in Microsoft Excel and use tools including Zendesk, HubSpot, Gmail, and Gorgias.

I prioritize listening carefully, following through on concerns, and being dependable within the team.

Experience

Work history, roles, and key accomplishments

Current

Call Centre Representative

Current

Trish Glam Fashion

Jan 2023 - Present (3 years 7 months)

Handled inbound calls regarding clothing orders, payment confirmation, order status, and delivery updates. Assisted customers with payment verification and followed up on unresolved orders.

Inbound Calls Order Processing CRM Email Support Follow up

Customer Service Representative

Renaissance Assembly Inc.

Jan 2021 - Dec 2023 (2 years 11 months)

Handled inbound customer calls, listening to concerns and providing clear, accurate solutions. Utilized customer feedback to suggest enhancements to service procedures and made outbound calls for follow-ups.

Inbound Calls Outbound Calling Customer Feedback Issue Resolution