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Joy Hartmann

@joyhartmann

Office Manager at Uptown Home Care Agency, LLC; coordinates referrals and documentation while supporting customer satisfaction.

United States

Message

What I'm looking for

I'm seeking opportunities in any field where I can use my current skills, learn through new experiences, improve customer satisfaction, and continue to advance.

At Uptown Home Care Agency, LLC, I review documentation, coordinate referrals, and manage social media. I also conduct interviews and handle staff hiring and termination.

At HMR Veterans Services Inc, I worked as an Admissions Coordinator, responsible for new Veteran Applications for Admission and helping maintain facility bed capacity. I also ensured admission paperwork was complete and up to date.

As Director of Medical Records and Medical Records Clerk at HMR Veterans Services, I maintain census reports, review charts for DHEC and VA licensure compliance, and update residents’ diagnoses using ICD-10 coding. I work with American Health Tech and SCDMH Avatar, and support and train users.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Uptown Home Care Agency, LLC

Feb 2026 - Present (8 months)

Oversees documentation review, referral coordination, and staff management including hiring and termination. Manages social media and conducts interviews.

Documentation Review Referral Coordination Phone Support Time Management Social Media Management Hospitality Leadership Attention To Detail Hiring Terminations Interviewing

Current

Director of Medical Records

Current

HMR Veterans Services Inc

Mar 2023 - Present (3 years 7 months)

Maintained census reports, scheduled transportation, and managed admissions. Conducted chart audits for compliance and supervised transportation staff.

Current

Medical Records Clerk

Current

HMR Veterans Services Inc

Jun 2016 - Present (10 years 4 months)

Maintained census reports, scheduled appointments, and processed admissions. Conducted chart audits and provided support as backup Medical Records Director.

Admissions Coordinator

HMR Veterans Services Inc

Apr 2024 - Nov 2025 (1 year 7 months)

Managed all new Veteran applications for admission, maintained facility bed capacity, and ensured documentation completeness. Scheduled assessments and maintained 100% occupancy.

Networking Marketing Admissions Documentation Bed Management Assessments VA Payment Processing

Patient Care Rep

Sentara Hand Surgery Specialists

Jan 2006 - Apr 2016 (10 years 3 months)

Scheduled and confirmed patient appointments, checked in patients, and maintained electronic medical records. Collected co-payments and verified insurance eligibility.