Nikki Sonnier

Assisted families with application and background check processes, ensured a positive experience for current families, and guided volunteers. Prepared meals, maintained sanitized communal areas, and managed daily cash and credit revenue.

Maintained a management reporting system for correspondence with Service Members within the Florida Army National Guard, patient encounters, and referrals. Assisted Nurse Case Managers with administrative functions and updated electronic Soldier Treatment Records with relevant medical/dental documentation.

Led the Health Information Services team, processing medical records for insurance claims and assisting team members with daily tasks. Validated requests and authorizations for release of medical information according to HIPAA guidelines and provided excellent customer service.

Managed patient check-in/out, collected co-pays, and posted payments and charges to insurance companies. Verified patient insurance benefits and scheduled appointments for multiple providers across various offices.

Audited charts, verified payments, and notified patients of charges. Managed patient check-in/out, processed medical records requests, and performed insurance verification.

Scanned and uploaded medical records into EMR, managed multi-line phones for medical records inquiries, and sent out medical records in accordance with HIPAA regulations. Responded to physician and nurse requests for records retrieval and disclosure.

Managed a multi-line telephone system for patient records requests and admission statuses. Conducted new employee training for EHR systems and policies, and scheduled appointments for EHR trainings.

Collected co-pays for appointments and managed a multi-line telephone system for patient appointments. Scheduled appointments for various offices and procedure locations, and processed records received via fax.

Completed a Bachelor of General Studies with a major in Integrative General Studies and a minor in Health Services Administration. This program provided a broad understanding of various disciplines, focusing on health services administration principles.

Obtained an Associate of Science degree with a major in Medical Assisting. This program equipped me with essential skills for medical office operations and patient care.