Open to opportunities

Courtney Shiley

@courtneyshiley

Message

Healthcare office and records professional with years of medical billing, EMR, and administrative leadership.

United States

Message

What I'm looking for

I’m looking for an administrative and records-focused role where I can support smooth daily operations, manage medical documentation and billing workflows, and bring strong organization, customer service, and EMR/records accuracy to the team.

I bring broad medical office experience across records, reception, and front-office operations, including reviewing incident and citation reports, processing passports, and supporting staff with day-to-day administrative work. I’m comfortable handling patient check-in/out, scheduling, scanning documentation, and preparing reports.

Most recently, I’ve served in office administration roles where I oversee operations and ensure accuracy and compliance, including HOA administration and property-related administrative duties. I also leverage strong medical billing and coding knowledge—processing insurance payments, understanding billing guidelines, and working with EMR systems to keep workflows organized and claims handled properly.

Experience

Work history, roles, and key accomplishments

Current

Medical Records Assistant

Current

Pender Correctional

Aug 2025 - Present (11 months)

Provided medical records support and administrative assistance at Pender Correctional.

Medical Records Data Entry HIPAA Office Administration

South Office Manager

SeaShore Realty Group

Jan 2022 - Sep 2025 (3 years 8 months)

Oversee properties on Topsail Island as South Office Manager.

Office Management Organizational Skills Customer Service

HOA Administrator

Topsail Reef HOA

Apr 2021 - Jan 2022 (9 months)

Supported daily HOA administration under direction of a 7-member board, including oversight of 239 units and assigned administrative tasks.

HOA Administration Admin Tasks Office Management Organizational Skills Customer Service

RECORDS CLERK I

City of Jacksonville Center for Public Safety

Aug 2018 - Mar 2021 (2 years 7 months)

Reviewed incident, arrest, citation, and supplement reports; processed passports; and supported officers and staff with records and public-facing tasks.

Arrest And Citation Processing Answering Phones Customer Service

RECEPTIONIST

Southeastern Medical Oncology Center

Oct 2017 - Jul 2018 (9 months)

Handled front-desk patient check-out, appointment scheduling, and document scanning while assisting with charge processing and insurance/demographic verification.

Customer Service Medical Scheduling Scanning Data Entry Medical Billing Office Administration Insurance Verification Medical Records

Billing specialist

Andrews and Patel Hematology Oncology

Jan 2015 - Aug 2017 (2 years 7 months)

Processed insurance payments, verified accuracy, and coordinated steps to correct incorrect payments while working with provider relations to support proper claims handling.

Medical Billing Accounts Receivable Claims Handling Data Entry HIPAA

Front office specialist

Andrews and Patel Hematology Oncology

Oct 2011 - Jan 2015 (3 years 3 months)

Provided front-desk support by checking patients in and out, scheduling appointments, processing medical record requests, and assisting physicians with clerical needs.

Customer Service Medical Scheduling Data Entry Medical Records Office Administration